Forum Discussion

iqingyuyu's avatar
iqingyuyu
2 years ago
Solved

Why do I have negative apex coin value

The gold coins in my apex account have disappeared, so I can't do anything related to the purchase. Does anyone know how this happened?

[CM - Edited title for clarity]

  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @iqingyuyu,

    Typically we would see a negative coin balance like this if a recent coin purchase has been refunded. 

    Please take a look through our article here for more info, or see below.

    Why is my Apex Coin balance negative?

    If you get a refund in real-world currency, we’ll take an equivalent amount of Apex Coins from your Wallet. If you don’t have enough Apex Coins to cover your refund, your balance will be negative.

    New purchases of Apex Coins will first be applied to your negative balance.

    Any additional coins purchased after this point would go towards correcting the negative balance before they're available to use for further purchases.

7 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @iqingyuyu,

    Typically we would see a negative coin balance like this if a recent coin purchase has been refunded. 

    Please take a look through our article here for more info, or see below.

    Why is my Apex Coin balance negative?

    If you get a refund in real-world currency, we’ll take an equivalent amount of Apex Coins from your Wallet. If you don’t have enough Apex Coins to cover your refund, your balance will be negative.

    New purchases of Apex Coins will first be applied to your negative balance.

    Any additional coins purchased after this point would go towards correcting the negative balance before they're available to use for further purchases.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @ALGS-DEV,

    Please see the post above. If you have a negative balance, that means the coins were already spent when the refund was processed.
  • SpoitIDEA's avatar
    SpoitIDEA
    2 years ago

    will I get banned if i dont compensate the negative apex coins? idw why i got -5000 apex coins

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @SpoitIDEA,

    You wouldn't get banned for having a negative balance, nope!

    That would just mean any Apex Coins added to your account will go towards paying back that negative balance before they can be used for other purchases.

    We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.

    If you did not personally request a refund/chargeback, you may want to check with anyone else who uses your account or with the owner of the bank account used (if it is not you) in case they requested this.  
  • Pilotgecko's avatar
    Pilotgecko
    Rising Newcomer
    5 months ago

    So if I where to buy $20 worth of apex coins right now(I have -1950) I wound be at 200 coins and wouldn't have them?

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