Why my Apex account has been reset

@Jadiboots im having about the same problem but this is the only place ive found who are you contacting for help and have you made progress?

No progress at all I spent 4 hours in chat support for EA who couldn't verify me since this my Facebook was also hacked and disabled so I reckon it's linked some how I can't think of any way else I can prove who I am seeing as I've given them everything else

hi my apex account has been reset randomly i don’t know whether it has been hacked or what but I’ve lost heirlooms and loads of legendary and I’ve spent a lot of money on that account …

I would like my stuff back or my money back if you can’t restore that because it seems that now my account has been put back to level 1 no stats and no skins heirlooms or anything completely brand new and my settings are the same as they were before so I’m a bit confused as to what’s happened I need my money or items back please