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Cesar_Dbzkai's avatar
2 years ago
Solved

Will cross progression unban my PC account or Ban my PlayStation?

In August of this year while trying to log into Apex legends on my new PC for the first time ever, It said that I was banned (Might be cause of hack, because my KDA was at 6.0 and account at level 10, but I had never played on PC).

And since cross progression is mandatory for already existing accounts, and will also use the stats and of the highest level account.

I wondered would it unban my account from playing on PC (Have never played on it, and was hacked), or would it ban my PlayStation (the one I invested 4 years of my life into) account because of the ban imposed on PC?

Please answer very important topic for me

  • Hey @Cesar_Dbzkai,

    Cross Progression itself will not remove an existing ban on accounts, nor will it cause an account to be automatically banned.

    If your account was banned incorrectly or due to an account compromise, you'll want to get in touch with our Terms of Service team here to appeal that ban. 

    If you've been playing on PlayStation you'll be able to continue playing after the Cross Progression migration, unless there are any new actions placed on the account at that point.

38 Replies

  • I was curious about this as well because my account has been banned not long ago due to me accidentally leaking my login. I've tried to appeal, but I don't have access to the original email anymore, so it just gets denied.

    About the original email, I had gotten a new phone but forgot to add the new number for recovery (Gmail), so I can't get any of the security codes and nor can I change it via EA because it asks for a security code. The only way I can sign in is with PSN, since the email is different from the EA one.

    So it looks like I'll have to keep playing on console for now until I can eventually get EA to send emails to my new email account.

  • If you have a banned account linked to a ps or Xbox account you will be banned on your ps or Xbox as well. Just had it happen to me and ea won’t help I tried

  • Your wrong I got banned because of the cross progression I was playing the game perfectly fine and a cross progression wave hit and merged my accounts and banned me I’ve never played on pc * I don’t even own a pc I’ve worked so hard to get my ps account to where it is bought every battle pass got 11 heirlooms grinded tf outta ranked for then to ban me for something I didn’t do what’s crazy is I tried to appeal it and they said they found my account cheating so the ban stays what I don’t understand is I’ve never played a day in my life on pc I might of got into a bit lobby or too because I was playing like complete trash but I’ve never intentionally tried to get into one and for the fact that respawn and * team don’t wanna actually investigate my account to claim it as it is is just trash on your part and y’all are going to lose the only people who actually appreciate and love this game because you guys don’t care about anything but our money I completely and totally love this game but I can’t bring myself to restart everything I’ve worked so hard for unbelievable 

  • I need some assistance. I’ve been experiencing extreme issues connecting to games on Apex Legends on my Xbox after merging via cross progression. My Xbox account has never had a single infraction, suspension, or ban, yet after merging, I’m all of a sudden experiencing symptoms of shadow ban. Example; I set my server to Salt Lake City, spent 10 minutes in a Control Queue (unheard of), and when I finally did load into a game, my teammates were PC players and everyone in the server had Japanese characters in their names. I reached out to support- they said there should not be a restriction in place involving my ability to play on Xbox, and advised I contacted Xbox support. I contacted Xbox support, and they had me run through troubleshooting for 30 minutes in order to ensure my console and network were not to blame- and then advised that I need to check back in with EA support. Why is my Xbox account being affected this way? I haven’t been able to connect to a game with friends for 3 days.

  • l this is a lie my pc account wasbanned a yr ago and i log on ps4 today to play some apex and cross progression hit and guess what ? my ps4 acciunt was banned after cross progression yayyy yrs of theis game and money out of my pocket lost 🙂))

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