Forum Discussion

Not applicable

5 years ago

Solved

Wrong account connected to steam.

So a few days back when Apex was released on Steam I of course installed it and started it up to connect my accounts. When tasked with logging into Origin I by mistake used the wrong details which connected to my alt account (this one). Which makes the account I have connected to steam completely fresh. Is there anyway to disconnect this account from Steam and login with my actual account?

EA_Atic
5 years ago
Hey, @X2GG5 @HarpoonThe, I had a conversation with our support team, they can help you out with Steam unlinking.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp

/Atic

4 Replies

HarpoonThe
Not applicable
5 years ago
I've had the same issue. EA Community Managers on these forums are telling us to contact EA Support and they will unlink the accounts for us, however I did this, and EA Support told me it is not possible for them to unlink them at all. So either 1 half of EA is completely misinformed or lying to us. I've gone back to support and asked if 2 accounts can be merged but I'm still waiting for a reply back. If that's a no dice, I'll ask them about deleting the EA account that has the link, and seeing if that will force a unlink. But at the moment we're stuck.
X2GG5
Not applicable
5 years ago
@HarpoonThe WELP
EA_Atic
DICE Team
5 years ago
Hey, @X2GG5 @HarpoonThe, I had a conversation with our support team, they can help you out with Steam unlinking.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp

/Atic
jyj1750
Not applicable
4 years ago
@EA_Atic I have the same issue. wrong connection to other account which I have no idea whose account it is. please help me out!!