Forum Discussion

3 years ago

Solved

wrong account merged

I have a ps4 acc and a pc account in which the ps4 acc has much higher level so it should be the one to merge to my pc which is the platform I am playing on but my pc acc merged to my ps4 instead. PL...

cross-progression

EA_Illium
3 years ago
Hi @Epanafortizomeno

To check did you unlink the PS4 account from its original EA account to link it to the EA account your PC is tied to or link it to your EA account for the first time before Oct 26th?

To confirm the Cross Progression process is automatic for all accounts. Once your account goes through the CP process your Main account will use the Progress from your highest-level account from then on across each platform linked to the EA account.

For more information check out our posts below:

CROSS PROGRESSION IN APEX LEGENDS™

A Quick Guide to Apex Legends Cross Progression

Issues after Cross Progression is activated on your account? Check here first!

Thanks!

EA_Illium

EA Staff (Retired)

3 years ago

Hi @Epanafortizomeno

To check did you unlink the PS4 account from its original EA account to link it to the EA account your PC is tied to or link it to your EA account for the first time before Oct 26th?

To confirm the Cross Progression process is automatic for all accounts. Once your account goes through the CP process your Main account will use the Progress from your highest-level account from then on across each platform linked to the EA account.

For more information check out our posts below:

CROSS PROGRESSION IN APEX LEGENDS™

A Quick Guide to Apex Legends Cross Progression

Issues after Cross Progression is activated on your account? Check here first!

Thanks!

Epanafortizomen
3 years ago
@EA_Illium Yes I ulinked my PS4 account from the original EA account and l linked it to the EA account my PC is tied to.
- EA_Illium
  EA Staff (Retired)
  3 years ago
  Hi @Epanafortizomeno
  
  For more information check the links I posted above, but as I mentioned your progress for PSN is stored on the Orignal EA account used.
  
  We are not able to merge EA accounts to move that progress over to the new account, you will need to relink the PSN to the original EA account to attempt to get that progress back.
  
  Thanks!
  - Epanafortizomen
    3 years ago
    I cant unlink my psn acc until april 2024 I guess I will have to wait. Thanks for support @EA_Illium
Epanafortizomen
3 years ago
I dont have a problem loosing my pc account I just want my ps4 acc to merge