Forum Discussion

3 years ago

Solved

Wrong rank and no rewards after season 11 split

IBefore season 11 split I hit diamond for the first time. After split I was placed in gold 2 with no diamond badge or trail. Contacted ea support via text chat and got an email response from ea help...

EA_Mako
3 years ago
@TacticHavoc

Each split includes a "soft reset" which will drop you 1.5 ranks.

If you'd just hit Diamond IV before the split, that 1.5 ranks would drop you back to a Gold II to start the next split.

There is a bit more about Ranked here if you'd like to go through some extra info.

EA_Mako

Community Manager

3 years ago

@TacticHavoc

Thanks for clarifying!

That's good news in that case, as Season 12 is still ongoing so you wouldn't have received those rewards from the split just yet.

Once this season ends you'll get the trail and badge for the highest rank you reached in either split, congrats on hitting Diamond! 🙌

TacticHavoc

3 years ago

Thank you. But I was placed in gold 2 after the split. So that’s still a problem

EA_Mako
Community Manager
3 years ago
@TacticHavoc

Each split includes a "soft reset" which will drop you 1.5 ranks.

If you'd just hit Diamond IV before the split, that 1.5 ranks would drop you back to a Gold II to start the next split.

There is a bit more about Ranked here if you'd like to go through some extra info.
- TacticHavoc
  3 years ago
  Ok thank you so much
  - EA_Mako
    Community Manager
    3 years ago
    @TacticHavoc
    You're welcome, happy to clarify!
    
    Best of luck with the rest of the season. 👍