Forum Discussion

Yuk1AND5akura's avatar
Yuk1AND5akura
New Novice
12 days ago
Solved

Wrongful Ban Despite Clean Stats – Requesting Manual Review (Case #212490128)

Hello EA Support and Community Managers, I’m reaching out to request a manual review of my Apex Legends account ban. My EA ID is Yuk1AND5akura, and my latest case number is 212490128. I’ve already ...
anticheat
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  • EA_Mako's avatar
    EA_Mako
    5 days ago

    Yuk1AND5akura​ 
    If you have already appealed multiple times with our Terms of Service team, that full investigation has taken place.

    If they have declined to remove a penalty after multiple appeals, I'm afraid that will be final and cannot be changed through any other channels either. 

XHelperZ's avatar
XHelperZ
Hero+
12 days ago

Heya,

Here on the EA Forums, ban appeals cannot be assisted with, as this is a community space.
The only way of appealing this ban is to contact the EA TOS Team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

Keep in mind that you can appeal a maximum of 3 times before the decision is completely final and cannot be appealed anymore. A
As you mentioned, you sent in 2 formal appeals, this means that you can still try one more time, though if they decide to uphold the ban after that, then sadly enough nothing can be done to change the fact.

  • Yuk1AND5akura's avatar
    Yuk1AND5akura
    New Novice
    12 days ago

    Got it, thanks. But where exactly can I find my gameplay stats like KD, total damage, and other match records? I really need those to support my case and show that I wasn’t cheating.

    • XHelperZ's avatar
      XHelperZ
      Hero+
      12 days ago

      You can download all data EA has collected on you via this page: https://myaccount.ea.com/cp-ui/downloaddata/index
      Not sure if this will include gameplay statistics, though hopefully it does so you can use it.

      As for the exact violation, that's up to EA to disclose, I would not know nor anyone else on these forums, so you'd have to reach out to the TOS Team for that.

  • Yuk1AND5akura's avatar
    Yuk1AND5akura
    New Novice
    12 days ago

    I also want to understand more clearly what exactly caused the ban. The response I got mentioned a violation of Section 6 of the User Agreement, but I’ve reviewed it and I don't believe I violated any of those rules.

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