Forum Discussion

Yuk1AND5akura's avatar
Yuk1AND5akura
Rising Novice
3 months ago
Solved

Wrongful Ban Despite Clean Stats – Requesting Manual Review (Case #212490128)

Hello EA Support and Community Managers, I’m reaching out to request a manual review of my Apex Legends account ban. My EA ID is Yuk1AND5akura, and my latest case number is 212490128. I’ve already ...
anticheat
pc
  • EA_Mako's avatar
    EA_Mako
    2 months ago

    Yuk1AND5akura​ 
    If you have already appealed multiple times with our Terms of Service team, that full investigation has taken place.

    If they have declined to remove a penalty after multiple appeals, I'm afraid that will be final and cannot be changed through any other channels either. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 months ago

Hey Yuk1AND5akura​,

Just to add to what XHelperZ​'s already correctly mentioned, I did want to clarify that all appeals with our Terms of Service team are manual, human reviews. They may use templates to provide specific information depending on the outcome, but the reviews are not automated.

You're absolutely welcome to submit another appeal unless it reaches the point where they've stated no further reviews would be performed. Up until that point, each appeal is reviewed by a different member of the ToS team.

You should see the general category of which rule was violated, but I'm afraid we would not be able to provide specifics such as program names or what time(s) something was detected.

Yuk1AND5akura's avatar
Yuk1AND5akura
Rising Novice
3 months ago

Hi, I requested a personal data export from the EA data portal on May 29, but the status is still showing as “Preparing” and I haven’t received any download email.Could you please check if my request is stuck or failed? I need the data to support my ongoing account appeal. Thank you!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Yuk1AND5akura​,

    We wouldn't be able to verify that on the forums, but the link on the download page also directs you to this EA Help page if you're running into any trouble with a data request.

    This page also goes into more detail regarding what type of information is included with the download, which may be worth reviewing. There's an additional section at the bottom of the page with a direct link to speak with the support team if you're still having any issues with that process.

    Just to be clear, this would not have any impact on what our Terms of Service team reviews in an appeal, as they'd already have all the relevant records and data to review on their end.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,093 PostsLatest Activity: 50 minutes ago