Forum Discussion

Seasoned Novice

7 months ago

Solved

Wrongful Ban Despite Clean Stats – Requesting Manual Review (Case #212490128)

Hello EA Support and Community Managers, I’m reaching out to request a manual review of my Apex Legends account ban. My EA ID is Yuk1AND5akura, and my latest case number is 212490128. I’ve already ...

anticheat

EA_Mako
7 months ago
Yuk1AND5akura
If you have already appealed multiple times with our Terms of Service team, that full investigation has taken place.

If they have declined to remove a penalty after multiple appeals, I'm afraid that will be final and cannot be changed through any other channels either.

EA_Mako

Community Manager

7 months ago

Hey Yuk1AND5akura,

my stats on the day I was banned clearly show the opposite

I can understand why that would feel impactful, but the Terms of Service team would be using our records and tools to inform their actions, not just looking at gameplay stats.

It's also worth noting that while bans can be immediate, that's not always the case. Checking whichever match you happened to be in at the time of the ban wouldn't necessarily indicate that's when the activity took place, but our ToS team would be reviewing the relevant details when an appeal is created.

They may use templated responses if that contributed to the response feeling off, though that's typically to make sure consistent information is being provided to those in similar situations. Each appeal is reviewed by a different member of the ToS team to help make sure one person didn't simply overlook something, up until the point where they mention not to expect further replies or reviews.

Yuk1AND5akura

Seasoned Novice

7 months ago

Now that the third and final appeal has also been rejected, what else can I do