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SOF_BIGSLIMEEE's avatar
SOF_BIGSLIMEEE
4 years ago

Wrongful IP Ban

I recently changed the EA account associated with my ps4 apex account because I lost access to it. the account had been years old and I no longer had the password or the device associated with it. My reasoning for changer the account is so that I could have access to the twitch prime skins that come out becuase I am subscribed. I changed it so that I could claim the pathfinder pack and they then proceeded to ip ban me and I know that they did becuase when created a temporary account to play while this issue was resolved got banned as well. I have spent 100s of dollars in my account and I proceed to get punished for solving an issue that I’ve had for the past 3 years. This is ridiculous

2 Replies

  • SOF_BIGSLIMEEE's avatar
    SOF_BIGSLIMEEE
    4 years ago

    Btw this isn’t my main account this is the temporary one that I created that was banned as well

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    You will need to speak to our Terms of Service team @SOF_BIGSLIMEEE.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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