Forum Discussion

2 years ago

Solved

Wrongfully Banned

Apex Legends account Wrongfully banned,

Hello, I am a long outstanding customer and was wrongfully banned. I was banned for said “hateful conduct” when it’s physically impossible to have hateful conduct when I had no microphone for all of last week. If there is physical text I’d like to see this. (Because there isn’t)

After spending upwards of 30 hours a week grinding to diamond 2, and at the cusps of Masters. This couldn’t have happened at a worse time. I am really disappointed in the team at EA respawn. The team at EA Respawn should be reviewing these cases with a human element and not be 100% AI.

This system is corrupt because it gives the players all the power to hurt someone like me who is an honest paying customer. Because they can mass report whenever they lose blaming their teammates.

Except in this case, this isn’t the first time. The server is full of toxicity yet here I am getting banned without even a microphone plugged in. Shameless.

I have submitted a case but no response as of yesterday. If something cannot be fixed/solved soon I will be seeking monetary damages because I have spent over 3-4 thousand dollars on this game. I have nearly 10 heirlooms, this is crazy.

Please advise,

EA_Mako
2 years ago
Hey @vGoodsell47,

Please be sure to check your inbox or case history page for a reply from our Terms of Service team about 7 hours ago, as it does indeed contain the text that led to this account action.

If you still believe the ban was placed on the account incorrectly after that point, you're welcome to create an additional appeal to request that the ToS team take another look, however that is not something we'll be able to review or change here on the forums.

3 Replies

EA_Mako
Community Manager
2 years ago
Hey @vGoodsell47,

Please be sure to check your inbox or case history page for a reply from our Terms of Service team about 7 hours ago, as it does indeed contain the text that led to this account action.

If you still believe the ban was placed on the account incorrectly after that point, you're welcome to create an additional appeal to request that the ToS team take another look, however that is not something we'll be able to review or change here on the forums.
vGoodsell47
2 years ago
Hello sir, I haven’t seen anything from any team or text. All I can see is that I am banned. I will contest this of course this is a joke. If you think I won’t spend 500 dollars on an attorney retainer when I’ve spent thousands on this account, then idk what to tell you.
if I could have a verbal or written explanation for this mischaracterization, it would help expedite what I need to do moving forward. This is absurd to treat your high paying customers like this.
I’ve been playing this game since the start and never had to use smurf or alt accounts but here you are with a broke system trying to influence good customers into doing so.

please advise
EA_Mako
Community Manager
2 years ago
Hey @vGoodsell47,

You'll need to take another look for the reply, as our team has already sent you additional information including the exact game chat that resulted in this action being taken.

Please be sure to check any junk/trash/spam folders in your email and that @ea.com domains are allowed through any filters.

Alternatively take another look at your case history page for that reply. I see you've already submitted an additional appeal, so that will be the best way to handle this as we cannot assist with these issues on the forums.