Forum Discussion

2 years ago

Xbox and PC Cross Progression

Hi, My main account that I've grinded Apex the most is on Xbox. I recently merged my Steam/PC and Xbox together and the only stuff I am seeing is from my PC account. Everything from the Xbox side is...

cross-progression

EA_Pulsar

Community Manager

2 years ago

Cross progression only means that you can have your progress across platform accounts linked to the specific EA account. If you have multiple EA accounts, those will have separate progress.

You can reach out to our support team to see if they can help you link your Xbox account with your original EA account. Unfortunately, since your account has already been unlinked and connected to another account, there is no guarantee that progress will be restored.

What are the risks?

Spoiler

When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.

That means you’ll permanently lose access to:

games and game progress
DLC, expansions, and anything extra you have for your game
memberships and subscriptions
in-game purchases.

If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.

When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over. That means you’ll permanently lose access to: games and game progress DLC, expansions, and anything extra you have for your game memberships and subscriptions in-game purchases. If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.

joeybutwithair

2 years ago

@EA_Pulsar I only have ONE EA account. The same EA account is connected to my Steam (PC) and Xbox account. I don't know why I would lose everything from progress to unlockables from my Xbox account. It's like nothing transferred over.

How can I reach out to your support team for them to fix this? I can't find out how to create a ticket anywhere on the EA website. Any help is greatly appreciated. I'm just hoping someone can make this right instead of letting all my progress disappear from a buggy update that shouldn't have been rolled out.