Forum Discussion

5 years ago

XBOX ONE : Apex Legends Crashing on Starting Menu

Every time i start up the game i get to the main menu and then my game will crash when i click A to get into the game. The game doesn’t crash when i’m on a second account only my account. My ac...

EA_Kent

Community Manager

5 years ago

@mianicholls

Got it, thanks!

When you've got a chance would you mind sharing a DxDiag so we can take a look?

For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it here. Thanks!

mianicholls

5 years ago

Hello,

is it possible to do this on an Xbox?

Thank you,

Mia

EA_Kent
Community Manager
5 years ago
@mianicholls

I'm sorry, I think I got my posts mixed up with a different thread. That's something for PC only. 😞

Do you have a different gamertag on your Xbox that you could use to try launching Apex Legends? If so, could you give that a shot to test and see if the game is still crashing? I am curious if this only happens with a specific account.

Please let me know what you find out if you're able to give that a shot. Thanks!
- mianicholls
  5 years ago
  no worries!
  apex works completely fine on a second account on the same xbox. if i log in on another xbox it also crashes still.
  it seems to just be my gamer tag
  - EA_Kent
    Community Manager
    5 years ago
    @mianicholls
    
    I see, thanks!
    
    Did you ever unlink that Xbox account from a different EA Account?