Forum Discussion

5 years ago

XBOX SERIES X- LAG / SERVERS

Hey all, what the heck is going on with this game. I play ranked arenas and 4/10 games I get the packet loss symbol and the game lags the entire time and then I end up losing 40+ AP. BR ranked , d...

EA_Aljo

Community Manager

5 years ago

@Xplicit16

Thanks for trying that. Next, try clearing the alternate MAC address.

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know if that makes a difference or not.

Xplicit16

5 years ago

@EA_Aljo I’m going to try these tonight
rimary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220".

Then also clearing my MAC address as you mentioned. I’ll report back. Thank you

EA_Aljo
Community Manager
5 years ago
@Xplicit16

Sounds good. Thanks!
Xplicit16
5 years ago
im about to give up, this is ridiculous..
Xplicit16
5 years ago
@EA_Aljo Didn’t work , ended up getting 70% packet loss in game and 300 ping at one point.

I give up lol.
EA_Aljo
Community Manager
5 years ago
@Xplicit16

That's definitely frustrating. Let's not give up just yet. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here.
Xplicit16
5 years ago
@EA_Aljo yes it is.. I did that , sent to you in a DM 2 days ago remember ?
EA_Aljo
Community Manager
5 years ago
@Xplicit16

Sorry about that. It's been a very busy couple of days. Are you using the HDMI cable that came with your Series X? Also, can you check your router to see if it supports QoS (Quality of Service)? If it does, make sure that is enabled.
Xplicit16
5 years ago
@EA_Aljo I understand , yes I am using the HDMI that came with my series X. I will have to check if I have a QOS setting.
EA_Aljo
Community Manager
5 years ago
@Xplicit16

Thanks. Something else to try is opening the ports for Apex. They are listed here.