Your account has been disabled?
I have no idea why it is blocked/ disable. I have no history of violations. I have never even played this game but it won't let me in. Any help would be great.
Cheers
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EA_QueenBeeCommunity Manager
Hey @markhammond4,
When you say that Apex Legends is blocked/disabled, do you mean that your account has been banned? Or do you get a different error message?- @EA_QueenBee I don't know. Just comes up with my account has been disabled. I'm able to log into ea.
Apex starts up fine then has a qr code to scan saying it's disable. - EA_QueenBee@markhammond4,
Is it asking you to repeatedly reset your password, without unlocking after you've done so? - @EA_QueenBee No. It's just the website is really tricky to navigate. There should be no reason for the disable because I haven't played that game yet. Just want it reset......
- EA_QueenBee@markhammond4,
If you're not getting the message that your account has been banned, then we know that it's not that at least. If you're playing on a console, it sounds like your console account might just be linked to a disabled EA account. Usually resetting the password on your EA account will reactivate it, but if you're having issues then I recommend that you contact our live support team, as we're not really able to help with account issues here on the forums. You can contact them via the following link, just choose the options that you think best suit your issue:
https://help.ea.com/en/contact-us/
If you're having issues reaching them or navigating the website, you can always contact our social team via Twitter. Hopefully they'll be able to help you get back into your account:
https://twitter.com/EAHelp why my account is disable, i never use cheat or something like that, why?? i already spend money in this account, can you guys fix this??
No bro, i played everyday in apex around 3 month , i buy BP and i have 90 lvl of Battlepass , after 2 month of AFK i come back and play 2-3 games and leave, after 1 year when i want to play with my friend, i have been banned with reason "banned" , when i write to support team around 4-5 times they say me, "about our company policy we dont need to say you reason of ban , good day" i think its company policy they just ban palyers with no reasons , i chek all my logins and i didn't see any of not my signs becouse i think my acc was stolen but no,
little wrong "Short" version but it's what they say to me
EA_MakoHey there,
This thread is quite a few years old and is being locked here to avoid further necroposting.
If you think an action was placed on your account incorrectly, please create an appeal with the steps below. We are unable to review or change bans via the forums. If our Terms of Service team has completed multiple reviews and declined to remove a penalty, that would be final and cannot be changed here.https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
