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acedudeq's avatar
acedudeq
4 years ago
Solved

can't add friend from different platform (Xbox)

The following problem happened to me and my friend

1. Firstly we tried to add each other on the game and we got error when trying to add each other 

See the following screenshot error 

2. Secondly today i have opened the game and i cant see the button of "Add friend" at all 
See screenshot
What is the problem . Please help with solution 



technical issues

11 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Hi @acedudeq, great to hear!

    This is a public forum and not tickets Its a player helping player forum and not EA support.

    The staff is from EA that help out, we report on the issue we are seeing that players are having and share player feedback to the relevant teams.

    /Atic
  • DookyRanger's avatar
    DookyRanger
    3 years ago

    Hello @EA_Atic , I'm having the same issue.

    I'm on PC with my Xbox account linked to EA account.

    My friend is on Xbox series S and has his Xbox account linked to an EA account, though I don't think he has login access to the EA account from being an old email he doesn't have access to anymore.

    We've tried:

    -Adding each other in-game with EA accounts

    -Inviting each other through Xbox party game invites (My PC has xbox game bar)

    -I've uninstalled on Steam & reinstalled through Xbox app on PC/EA app

    I'm unable to invite him to a game, but I don't think he can add me back/accept my EA friend request.

    Any advice?

  • AceNet55's avatar
    AceNet55
    2 years ago

    I can not add my friend, from xbox one s when I play on xbox s how can we cross platform ? My ea id search bar does not work or anything.

  • Elite_assassin9's avatar
    Elite_assassin9
    2 years ago
    @EA_Atic I can't get my friend to play together He is on pc im on PS5 and we are friends on the EA app but he can't see in EA friends and I can't see him in the game and we don't have a child account and are privacy is open
  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 years ago
    @Elite_assassin9j That'll be the problem then - you need to run the PS5 version to crossplay with PC. The PS4 version is just PlayStation and Xbox.

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