I have an active EA Play monthly subscription VIA STEAM. I used Origin and the EA Play membership/rewards/benefits worked fine me in Battlefield 2042. I got delivered my monthly rewards, and I got applied the 10% discount in their in-game store for having a EA Play subscription.After the EA App went out of Beta I deinstalled Origin and installed this app.Now, I don't get any monthly rewards for BF2042 nor is there any discount in the store. So basically EA Play doesn't work at all. I don't know if its app specific of BF2042 specific. But it doesn't work anymore.I tried the usual stuff, to re-install the apps, the game, checked the integrity of game files via Steam, launched the game via Steam and EA App... Nothing helps.Why is this app out of beta?BTW: EVEN THE ANSWERS HQ IS BUGGED. I STRUGGLED SO MUCH TO EVEN POST THIS FEEDBACK. WHEN I CLICK ON "SUBMIT" NOTHING HAPPENS. IF YOU READ THIS THIS IT SOMEHOW GOT THORUGH AFTER DOZEN OF TIME OF TYPING EVERYTHING ALL OVER AGAIN.EDIT: Now EA is FORCING the EA App install on people. Can't use Origin anymore and I'm pretty stuck now. I pay every month for EA Play just because BF2042 but it straight up doesn't work, lol.

I still get the 10% discount on Battlefield Coins purchases through Steam, yes. The discount just does not appear in the in-game store.As for the EA Play rewards, to say Customer Support is unhelpful is an understatement. I constantly get the run around about how they can't help or somehow they can't credit me what I am supposed to get for reasons ranging from 'not having it' to 'Oh it's not out yet' even though it is.

@EA_IlliumI still have an active subscription via Steam. I do typically launch the game via Steam, but I also tried to launch it via the new EA App. I also tried to re-subscribe EA Play on Steam (cancelling than subbing again). Nothing changed. The sub basically doesn't apply for this game, and I don't know why. But I am 100% positive it's the EA App, because it worked just fine with Origin. The moment I (forcingly) installed EA App I lost the subscription in this game.

Yeah, it's aggravating. Up until the forced switch to the EA App, I had the EA Play discount listed in game for Battlefield coin purchases and I received my EA Play rewards without problem.Ever since then, while the discount does get applied when I buy coins, the markdown is not displayed in game and since December I have had to contact CS every month in order to be rewarded the EA Play rewards for that month and it usually takes me several attempts each month to get it credited to me and it feels like most of the time I'm either being forced to run in circles by CS or outright lied to.I never got last months rewards nor have I received March 2023s reward.

Hello @AEIDOLONE, when you have the EA Play subscription through Steam, it only works for Steam and not the EA app as it is tied to the platform. You can read up on it a bit more here: "Is EA Play available on other platforms? Yes! EA Play is available for PC via Steam or Origin as well as on Xbox One and PlayStation®4. Please note: while EA Play is available on multiple platforms your membership is tied to the platform you joined on. If you joined on Steam, your Play List, member discount, and all other benefits will only be available here." - Pythia

@EA_Pythia I think you didn't understand or I explained it poorly.Before I was forced to install EA App I used Origin and Steam. Got BF2042 via Steam AND the EA Play subscriiption via Steam. But I had to have Origin open in the background to play BF2042 on Steam.I got the EA Play benefits. I could play EA games VIA STEAM with the EA Play subscription and all benefits (store discounts, in-game items) delivered without issues. All worked fine.UNTIL after I installed EA App the benefits don't apply anymore. I don't get the EA Play sub anymore. No monthly rewards, no in-game store 10% discount. EA Play doesn't work with BF2042. I haven't tested this with other games, but it might be BF2042 specific.

EA Play subscription via Steam doesn't work on the new EA Desktop App

16 Replies

EA_Pythia
Community Manager
3 years ago
Hello @AEIDOLONE,

when you have the EA Play subscription through Steam, it only works for Steam and not the EA app as it is tied to the platform. You can read up on it a bit more here:

"Is EA Play available on other platforms?

Yes! EA Play is available for PC via Steam or Origin as well as on Xbox One and PlayStation®4. Please note: while EA Play is available on multiple platforms your membership is tied to the platform you joined on. If you joined on Steam, your Play List, member discount, and all other benefits will only be available here."

- Pythia
AEIDOLONE
3 years ago
@EA_Pythia I think you didn't understand or I explained it poorly.

Before I was forced to install EA App I used Origin and Steam. Got BF2042 via Steam AND the EA Play subscriiption via Steam. But I had to have Origin open in the background to play BF2042 on Steam.

I got the EA Play benefits. I could play EA games VIA STEAM with the EA Play subscription and all benefits (store discounts, in-game items) delivered without issues. All worked fine.

UNTIL after I installed EA App the benefits don't apply anymore. I don't get the EA Play sub anymore. No monthly rewards, no in-game store 10% discount. EA Play doesn't work with BF2042. I haven't tested this with other games, but it might be BF2042 specific.
AEIDOLONE
3 years ago
@EA_Pythia Any updates on this?
EA_Illium
EA Staff (Retired)
3 years ago
@AEIDOLONE To confirm, do you still have an active subscription to EA Play via Steam? If so, do you typically launch from the Steam client or the new EA App client?
AEIDOLONE
3 years ago
@EA_IlliumI still have an active subscription via Steam. I do typically launch the game via Steam, but I also tried to launch it via the new EA App. I also tried to re-subscribe EA Play on Steam (cancelling than subbing again). Nothing changed. The sub basically doesn't apply for this game, and I don't know why. But I am 100% positive it's the EA App, because it worked just fine with Origin. The moment I (forcingly) installed EA App I lost the subscription in this game.
Zaydin
3 years ago
Yeah, it's aggravating. Up until the forced switch to the EA App, I had the EA Play discount listed in game for Battlefield coin purchases and I received my EA Play rewards without problem.

Ever since then, while the discount does get applied when I buy coins, the markdown is not displayed in game and since December I have had to contact CS every month in order to be rewarded the EA Play rewards for that month and it usually takes me several attempts each month to get it credited to me and it feels like most of the time I'm either being forced to run in circles by CS or outright lied to.
I never got last months rewards nor have I received March 2023s reward.
EA_Illium
EA Staff (Retired)
3 years ago
HI @AEIDOLONE @Zaydin

For missing rewards, we can try reaching out to our support with assistance getting those on the account:

EA Help website - Live Support (Phone, Chat, Email)

You can select the options: Battlefield 2042 | Steam-PC | Manage my account | Manage memberships

For the missing 10% discount, do you see that apply in steam if you attempt to purchase a DLC from the games store or if you try to check out currency from in-game?
AEIDOLONE
3 years ago
@EA_IlliumIt indeed applied the 10% off in the Steam overlay. So this might be a visual bug only. Why didn't I receive last month's rewards tou, hmm...

My next billing date for the sub is March 20th. I'll wait to see if I get this months reward. When do these rewards get rewarded anyway? Could never figure out. Is it the first day of the month or the billing date (sub date) which in my case is the 20th? If I don't get it this time again I'll make sure to reach out to Live Support.

Thanks!
Zaydin
3 years ago
I still get the 10% discount on Battlefield Coins purchases through Steam, yes. The discount just does not appear in the in-game store.
As for the EA Play rewards, to say Customer Support is unhelpful is an understatement. I constantly get the run around about how they can't help or somehow they can't credit me what I am supposed to get for reasons ranging from 'not having it' to 'Oh it's not out yet' even though it is.
EA_Illium
EA Staff (Retired)
3 years ago
@Zaydin Which EA Play in-game reward are you missing? (which month)