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Graves_Bennett's avatar
Graves_Bennett
Seasoned Newcomer
2 months ago

I was unfairly banned from BF2042 and accused of cheating.

I am extremely outraged—I have never used any kind of cheat in any game.
I have only one account for games on Steam, and I only buy games there. The only thing I did on my PC was open Steam and launch BF2042.

Recently, I received an email in the morning stating that my account was banned for using cheats. I followed the instructions in the email and appealed, believing it was a mistake, but they said they would uphold the decision.

I sent screenshots of my Steam account (no cheater would risk their main account), and I offered to provide whatever they needed as proof that I did not cheat. However, they only reply with a generic message saying the decision will stand.

Has anyone ever managed to get a real review? Has anyone ever gotten their account back?
Is there anything I can do? If I have to buy the game again and keep switching accounts just to play, I’ll simply give up—it’s not worth the effort.

6 Replies

  • moris45's avatar
    moris45
    New Rookie
    10 days ago

    I am glad this is not just me then.... Do you guys have the times you were banned? I was banned on april 7th 2:06 AM UTC so 7:06 pm I didn't play the game that day, I played on the 1st, 5th and 6th. I have had my account since 2011 and you are telling me that I am going to risk my one and only steam account, my 14 year old account? Can you provide me with the logs of me cheating and how?

    I downloaded my data EA_cuervo and trying to decode what this means, regardless I don't know what accountChangeLog is or how to change it....

    Event_Type

    Account_Change

    Timestamp

    Event_Status

    accountChangeLog

    [endDate=2093-03-21T02:06Z(null)&reasons=null(null)&readOnly=null(false)&comments=null(null)]

    2025-04-07T02:06:57.282Z

    SUCCEEDED

  • Just happened to me too. Zero cheating software installed. Have literally never cheated in an online game.  Wouldn't even know how.  Definitely not ever buying another ea product. They just declined 3 appeals, no explanation whatsoever. Permanently banned from my 60 dollar game. 

  • I got the same ban and the day I got banned was the day I just downloaded the game update and quit steam. I have now changed my password and checked 2 step verification. I don’t know how to write an appeal letter and all I have is the history file of the apps I used that night extracted from windows tool but I can’t send them the file. If I send that, will it help prove anything?. Asked on steam forum and all the psychopaths who lack reading comprehension and judgment.

  • wondernut's avatar
    wondernut
    New Novice
    2 months ago

    You can say that but I also have a friend that got banned form the game around the same time. He has also sent multiple dispute requests and gets the same rubber stamp response. I have played with the guy for near 20 years and he despises cheaters. We used to admin servers when you could actually rent servers and run them before match making. We removed cheaters. But EA claims they do fair reviews. I can tell you because the Anti cheat caused issues with other games launching he had to remove it. As a result he was accused of cheating. If your anti cheat actually worked like it is supposed to and not cause issues. Players would not need to do this to enjoy the games. Improper banning and unfair reviews will continue to cause loss of players just trying to enjoy the games.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, 

    All the account disputes are reviewed independently and the information you provide in the dispute is taken into consideration when reviewing the actions taken in your account. If you have any additional information that you think might help your case, you can send another dispute and it will be reviewed once again. 

    For further information please see: Get information about EA Account locks, bans, and suspensions

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