BF2042 has refused to play since the update because of easy anti cheat i uninstalled the game 3 times uninstall eac almost 14 times restarted my laptop 3 times but nothing easy anti cheat is the worst to use .
This comment is directed directly at EA_Barry not EA not Dice. You are our liaison to your company or the company you have been hired to represent. The reason we are so angry is you and the company you represent are showing a complete callous disregard for your loyal customers. We are all loyal customers or we would not be here. Please, please show more professional integrity than the company you represent and get involved. Just tell us what you know. If it is nothing, just tell us. All we want is to know we are being heard. If I missed one of your comments above I apologize. I am angry.
@MasterBlaster73 I've disabled my Webroot and it still will not launch, so it's not Webroot preventing me from launching the game.
@MasterBlaster73 I paid for Webroot, I've had it for years, I will not uninstall it period.
I see the main issue is not Webroot, it is Easy Anti-Cheat not supporting Webroot.
https://www.easy.ac/en-us/support/game/guides/antivirus/
EA I want my money back, how can you roll out a game with software that is not fully compatible with all antivirus software.
You keep pushing this on Webroot, but they did not update anything to cause this. The update came from EA and if they messed with EAC, then EAC is the problem.
I have EAC allowed in Webroot, that worked for me when I tried Squadrons and did not have any issues with Webroot.
Disabling Webroot will bypass any implementations of security settings that would prevent the game from Launching. Having to uninstall completely, tells me that EAC is the issue, identifying the anti-virus as Malware or hack. This is EA and EAC causing the problem, they needed to address this and provide fix.
Day 4, no word from EA/DICE or EAC on getting a fix or working on one. I'm requesting refund on game due to being unable to access and play as stated in warranty/terms.
I don't want to repeat my posts. Just read them and it's clear the problem is with Webroot. I'm not pushing anything. These are the facts.
1) Webroot is having an issue with EAC not BF2042.
2) Back4Blood had the same exact issue recently and Webroot fixed it.
3) No other A/V is having an issue with EAC other than Webroot.
4) All AV software is responsible to stop viruses but not stop needed programs and processes. That's what they do and Webroot is blocking EAC.
5) White listing EAC or BF2042 in Webroot does nothing. Webroot must be completely uninstalled until they patch it.
6) Read about how EAC works. It takes a somewhat unique approach to anti-cheat and is currently confusing Webroot. It seems when EAC is updated in a game, Webroot blocks it. Webroot needs to figure this out.
Just a bit of an update. I will be on the phone with a Global Escalation Manager from Webroot at some point this week. They asked me best times to call and I will solidify an appointment to speak with them. Will update here again to see if speaking directly over the phone with them can resolve the issue.
That's more than we're getting from EA.
