Unable to conncet (PS5)

Hi there, @Ryan5xx 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

I have had the same problem for 3 days now (since Friday 27th January). Tried starting the game several times every day and every time it fails to connect to servers.

I'm on PS5 in Singapore. Tried both the PS4 and PS5 versions of the game. Tried reinstalling also. Nothing helps.

My connection is fine. All other games work with no problems connecting to servers, e.g. FIFA 22.

I get the following message every time:

ERROR

Unable to load persistence data. Game will return to start menu. Please check your Internet connection, make sure the Platform Client is online and try again. Please see ea.com/unable-to-connect for more information.

The error code varies but there's a clear pattern:

Error code: 15:1305P: 1302P: 1300P: 1301P:-7A

Error code: 15:706P:-7A

yes, I have try that, but srill not working

me too, I'm located in Hong Kong and I just played battlefield 1 with online mode, seems that only battlefield 2042 has the login problem

@Ryan5xx 

As a test, try changing your connection to a mobile hotspot. Let me know if that lets you log in or not. Thank you.

@EA_Aljo 

As a troubleshooting strategy I tried using my mobile hotspot instead a few days ago after I wasn't able to connect for days using my 1GB fibre. I was able to connect with the mobile hotspot but connection was laggy and I experienced lots of rubberbanding and severe warnings of packet loss, and was kicked off the servers after a few minutes in every game.

I'm in Singapore on PS5.

After the patch yesterday I was finally able to connect to servers using my fibre, but again the connection was laggy with rubberbanding and constant packet loss warnings, although less severe that on the mobile hotspot before. I have never had this problem before with any Battlefield servers hosted in Singapore in the 8 years I have been playing on PS4 and PS5 here. I usually have a <5ms ping and a rock solid connection.

I tried looking for a way to see my ping in BF2042 (on PS5) but couldn't find it.

I have no problems with any other online services, Everything else is rock solid and super fast.

My gut feeling is that the servers are overloaded or unstable for some other reason. I think that's also why I haven't been able to connect to servers before the patch, other than at odd hours. If the servers are overloaded, maybe that's why I am unable to get connected. If this is true, you need to add more server capacity asap. This situation is unacceptable, especially for a game struggling to make a comeback.

I have the same problem. When connecting with mobile hotspot its work but when wired connection not connecting server all games EA

@Stroyno323 @CalleSGDK 

Normally, when you can connect with a mobile hotspot, it means there is a problem with your home network or ISP. If the problem were the game or your account, you wouldn't be able to connect on either connection. It would be good to contact your ISP to see if they are noticing any issues.

@CalleSGDK 

Since you're able to connect again, but are experiencing lag, check with your ISP as I mentioned previously. If they are no noticing any issues, we can go through some troubleshooting.

@EA_Aljo Thank you for your reply.

As per my previous post, yes I was able connect using my mobile hotspot but connection was laggy and I experienced lots of rubberbanding and severe warnings of packet loss, and was kicked off the servers after a few minutes in every game.

I have continued to try with my home broadband. Results vary a lot. In evenings I am usually not able to connect unless I try very late, e.g. around midnight. In the evenings it is rarely possible to get connected. During the day it is easier.

When I do manage to get connected, the connection varies. Sometime I experience lag, rubberbanding and packet loss. When looking at the latency in the scoreboard, it varies a lot. In the past it has always been less than 10ms for servers hosted in Singapore. Currently with BF2042 it varies between 8ms and over 100ms. I am convinced that sometimes I am allocated to servers hosted elsewhere based on the latency being consistently above 50ms. At other times it is sometimes 8ms but varies a lot, so it must be a server hosted in Singapore but for some reason the connection is unstable.

I have not contacted my ISP because I have tested with a bunch of other applications/games, and everything works as usual with a rock solid and super fast connection.