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andw99's avatar
andw99
Rising Newcomer
23 hours ago

Xbox to EA Play linking fails

Hi,

I have the following issue, that I know is not unique...

Login to Xbox on a PC, select Game Pass: shows issues with any EA Play game, account linking error.

Login to EA account: shows no Xbox link in place, click on link account, receive an error that an Xbox account is already linked.

Go to the Xbox account: remove the link with EA, go back to the EA account and try the account linking on again, and receive the same error that a link is already in place.

Tried to contact EA support, there is only a chat bot with no means of getting human support.

I contacted Xbox support, and because it's EA account linking, then EA need to reset it.

Gamertag on Xbox - andw99

EA ID - andw99

Is there anyone from EA support that remove the account link to my Xbox account?

Thanks,

andw99

ea app
pc
technical issues
xbox

2 Replies

  • andw99's avatar
    andw99
    Rising Newcomer
    11 hours ago

    After multiple tries over several days, it always says "I will connect you" when I ask for human support; but nothing ever happens.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    12 hours ago

    Hi andw99​,

    We can't directly help with account issues here, as nobody has access to game accounts to make any changes. In this case, you will need to speak with EA Help, unfortunately. 

    If you persevere with the bot, you should eventually be given the option to open a case, so it'd probably be worth giving it another try. 

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