Account disabled (continued) - Contacting EA

same issue here, I ended up opening a fake case using a different game and then got the option to talk to someone in the live chat , explained the issue in great detail and was just told to submit an appeal and that they couldnt help me .

Hello. Advisors cannot help with banned accounts other than submitting a dispute, which you can do on your own by following the instructions in this article.

This is only partially true. Once you fill out the form there is no option for any contact, it just shows you self-help links. You have to logout and do it via the guest option - only - then will a contact via mail option show up.

Which is what half the people on all the other posts are so frustrated about, the lack of availability for support.

all EA communuty managers keep sending the same link that takes us back in circles. we cant submit an appeal with no penalty history. Yes downloading EA data does confirm a ban, but that doesnt change anything. address the real problem and unban accounts that did nothing wrong.

Each account will need to be investigated by ToS. If you can't submit a dispute, you can still open a case with an advisor and they can get the dispute submitted for you.

Hi Aljo,

I follow that link, which takes me to my penalty history. There is nothing there. Below it, I click on the link that says 'this webform' which takes me to https://help.ea.com/en/customer-care/. There, I fill it out using the following (my answers are the bullet points):

What kind of issue are you having?

• Submit an appeal

Search for a game or product

• Battlefield 6

Select your console

• Steam-PC

Describe your issue

• Hi Support, I believe I've been wrongfully banned from playing the game. I have about 4 hours in multiplayer, and was playing the campaign, when the game crashed. I came back to find that my account was banned. I played the open beta, and have been a long standing franchise fan with no issues. Please assist in getting this ban lifted!

Then I click submit, and all I get is the following:

I don't see an option to contact or anything besides these self-serve options.

What do I do?

EA_Aljo​ The problem is that they are responding automatically, indicating that we were banned for different conditions that do not correspond, they are not reviewing the accounts, nor giving personalized solutions, I would expect an email indicating "yes, look, we suspended you since we found this", which is not happening, they only tell us that you are effectively banned, have a nice day, it has been horribly frustrating to reach support and even more so the answers we are getting

You should have received an email with the general reason for the ban. We can't go into further detail though.

I did not receive an email for the ban. I can't access or see the ban anywhere, except when I download my EA data from the app. There, it says that I got marked with COMPETITIVE_ADVANTAGE, but I would like to emphasize once more: I never received an email for the ban, but I do receive normal emails from EA.

I don't know why you didn't get the email. Regardless, breaking the ToS was detected. That's not something I can help with. You'll just have to wait for a response to the dispute.