For what it's worth, I was banned within 3 or 4 hours of the game being released and with less than 1 hour of playing time, due to EA's rancid website and the faults it had at the time, it took me 48 hours to raise an appeal with them. That appeal has been logged since Oct 12th and has not had a single update to speak of from anyone at EA. Every day it gets the "waiting on studio" message updated, it's actually laughable.
I played the beta on the very same PC that I got banned with within a few hours. Ironically, I had to reload the game 3 times in 45mins because it kept crashing.
I've all but given up and resigned myself to the fact I've lost my money, despite being an EA customer since 2008 or so. I've played BF and every release of Fifa in that time. I've also spent money on in-game purchases as well. But that's it for me. I'm done. EA will never get another penny out of me. Their complete lack of customer care is nothing short of an absolute disgrace.
Good luck to you, but I wouldn't count on it.
Oh and also, based on the feedback in this forum, it seems like the game is plagued with issues and actual real cheaters anyway so probably best off spending your time playing a CoD release or something instead.