Ban Appeal SLA / Timeline Expectations?

Question

I received a permanent ban from BF6 on my account on November 24th, 2025. I do firmly believe this was an automated ban that falsely flagged my account for "gameplay enhancements". I've been stuck in the appeal process simply trying to get a human to investigate my account and provide me data regarding the ban... As I firmly believe I haven't breached any terms of Service.

So my appeal has been stuck "Waiting for Studio" since Nov 28th, which will be 2 entire months of being unable to play BF6 in just a couple of days. I'm simply wondering if others are stuck in the same boat, or if anyone has actually successfully gotten a response after their appeal was "Waiting for Studio".... I'm also wondering if EA / ToS support has any actual SLAs or expected timelines to deal with pending appeals, because 2 months with no real communication or acknowledgement seems pretty unacceptable to me. I have submitted other cases regarding the lack of communication, simply wanting to confirm that my appeal is moving through a queue, and I just get copy / paste responses on how to submit an appeal (which I obviously already have). Any one else actually successfully made it through the appeal process?

ea_aljo · Answer

Hi there. Since you haven't had a response in 2 months, try submitting another dispute. Instructions for that can be found in this article. Thanks!

arzepoetic · Answer

Thank you for the response! This does require that I close my existing appeal, as I can't open a second ban appeal - and all other cases I open are just closed out immediately with copy / paste responses about how to submit an appeal... (as mentioned). With that in mind, I just worry that I will be left to wait yet again with no action for multiple months on the new appeal. Do you have any insight onto what should be the expected SLA or timeframe that I can expect a response? If I have to, I will continue to reopen cases if they breach the SLA / expected timeframe, as opposed to submitting a new case every 2 months....

Thanks again for your time.

arzepoetic · Answer

You can disregard my last question. After rereading the article you linked I realized that it does say there: "You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. "

With that information, it seems like 2 weeks is a reasonable enough timeframe to submit a new case / appeal if no response is given to my open one(s). Thanks again!

ea_aljo · Answer

Yes. 2 weeks is reasonable. Go ahead and either submit another dispute then. Thank you.

Forum Discussion

Ban Appeal SLA / Timeline Expectations?

4 Replies

Featured Places

Battlefield 6 General Discussion

Community Highlights

[GUIDE] EA Account Help: No Access, Disabled Accounts, Hacks, Bans, and More

Recent Discussions

Why do you think DICE chose to bring back Golmud out of all the BF4 maps?

Frostfire bonus path?

Great game but terrible game feedback

Disable crossplay on PC

Need more player card icons and titles