Solved
Banned (false Positive) appeal unaccepted
Hello i am here to just share my story even if this doesn't go my way i would love to figure out why i was banned i just downloaded the game the other day because i got a new pc and figured id be abl...
Hello, sorry to hear about your situation. I get how anxious and urgent this must feel for you.
If you’ve already submitted an appeal, that’s the right step to take. Please wait patiently for the appeal result, as this process may take up to 10 days or longer.
When reviewing account bans or suspensions, the dedicated team goes back through the relevant logs and records to verify whether the activity at the time did in fact meet the criteria for the action, or whether it may not have warranted a penalty. Because these reviews are more in-depth, they may take longer than a standard support request.
If there are any updates or results, the team will contact you through the appropriate channel, so please keep an eye on your email inbox.
