Banned for the second time, what the heck!

This has just happened to me. Saying game enhancement's. This is the 2nd time it has now happened. First time was December 2025 and then unbanned after a week so it was like it was a mistake they had made as no explanation just unbanned me. Also in my Ban history for that December there is nothing so its like they completely removed it off my account due to an error on there behalf for the ban. I only run MSI Afterburner to see my hardware stats in game. I have appealed and hoping it is another mistake they have done. I'm going to reset my password also just incase it has been hacked but I do have 2FA enabled. If I am successful again I will put a fresh copy of windows on as well.