When a company publicly announces compensation for affected customers, that statement can fall under consumer protection and false advertising laws if they do not honor it consistently. EA’s promise was not vague or optional. It was a clear commitment listing specific rewards tied to a specific outage.
I have timestamped proof showing I was impacted by the outage and meet the same conditions as those who received compensation. If EA continues refusing to review these cases, I will support a class action or consumer protection filing and provide my documentation as evidence.
This is not about free items. It is about accountability when a company publicly commits to something and then hides behind internal systems that customers cannot verify.
Send EA Support a version of this message first. If you receive no response or resolution within a reasonable time, escalate the issue, submit a formal complaint through EA’s Help portal and, if necessary, report it to your country’s consumer protection agency or ombudsman (such as the UK’s Citizens Advice/Trading Standards, the US FTC, the Canadian Consumer Protection Office, or the ACCC in Australia).
_______________________________
Hello EA Support Team,
I purchased Battlefield 6 via the EA App (order #_______) and, on launch day, encountered an outage/error that prevented me from accessing the game. According to EA’s official statement:
“Today, we experienced an outage on the EA App that prevented some of our players… we wanted to offer an apology… with perks.”
The compensation offered included 12 Hardware and 12 Career 60-Minute Boosters and full access to the Season 1 Battle Pass, or future access to the Season 2 Battle Pass if the original preorder already included a pass.
I have not yet received these items. Please review my account and confirm when the promised compensation will be applied. If this matter cannot be resolved promptly, I will escalate the issue formally as a complaint and, if necessary, refer it to the appropriate consumer protection authorities for further action.
Thank you for your attention I hope we can settle this quickly and amicably.
Best regards,
[Your Name / EA Account ID]
Support hasn't done jack **bleep** for me in three help requests.
