Community ManagerHey XxXxPeterGriffin,
Unfortunately we can't help with bans here on the forums. Our terms of service team are the only ones with the power to look into these bans, and if they've decided that the ban was justified then I'm afraid there isn't much else we can recommend. Your friend can always file another dispute, but if they don't overturn the ban then it'll likely stay on his account.
The problem isnt that he was sanctioned period. Having a one week ban was accetpable, he did break the rules and we were all saying "hey maybe be more careful". The problem arises when the tos team can arbitrarily upgrade the 7 day to permanent, without any additional offenses, on a first time offense, and then refuse to revert it to a 7 day ban, all on a whim. This is the problem, and their message specifically stated "after making two investigations into your complaint, we will consider this matter closed". Ive seen other people say its after this that they automatically reject your complaints and appeals with an automated response, no matter how valid the complaint is.
This is entirely an overreach issue, and the fact that he cant even call and talk to someone about it is fuel on the fire. Hes used all the resources the site gives him, he has done everything everyone reccomends, and now the only real solution is to make a new account and spend more money on the game that banned him (edit: if he even wants to continue playing).
I know you guys here cannot do anything, different departments yadda yadda, i get it, but this is really not a good image for the tos team. Taking 70+ dollars away for a first time chat offense is really bad.
