My account suddenly got restricted and I can't find a penalty to appeal.
so I launched Battlefield 6 from my Steam account and I found this message with the error code " 0:51009S:11468332130:1073807360Q ". so I opened the browser and logged into my EA account to check my penalty history and I didn't find any recent violations to appeal, I have only 3 violations as attached with a screenshot. recent violation was a suspension on " July 3rd. 2026. " and lasted for 7 days and ended on " July 10th. 2026. ".. since then, I've been playing the game normally. I never appealed any of my violations before as I understand that sometimes I get into a heated close score in breakthrough and I get tilted quite often so I found it justified to get violations and I never questioned EA's judgement. however, this time I didn't get any emails from EA that gives me a warning or a notice that my account got restricted. which I find suspicious. I thought maybe my account was hacked but I can log into my account normally and it's authenticated with codes. so I don't know what could that be.
It's just so frustrating that I can't even know what mistake i made that led to my account getting restricted. I can't even open a case and appeal it, because there are no recent penalties to appeal. and this of course means that I can't contact EA either. It's just so weird that I'm locked without any prior notice and I can't find a penalty to appeal and I can't contact EA to get back to my game.
I believe this is either a bug or I was wrongfully banned and the reasons are :
1. I did not receive any mails from EA that warns me about anything related to my account getting restricted or any violations recently.
2. There are no recent penalties on my violations and the last three ones only had one suspension and the other two were warnings.. and all three were issued and done.
3. If there really was any violation I committed, I would get an automatic email that states what kind of violation or rule I break.
So, has anyone ever had such an issue before? Is it fixable or is my account long gone now? and please if someone from EA support could kindly contact me or tell me what can I do to check my case I would be grateful. thank you.
Hi onuris_exe,
Sorry to hear you’ve suddenly lost access, especially when you’re not seeing any new penalty listed in your Penalty History.
Thanks for adding the error code and the steps you’ve already tried. I found a similar thread with the same error code, and there are some troubleshooting steps marked as a solution there. Hopefully, that process can help in your case as well.
Since your previous suspension has already expired and there’s no current action listed, I wouldn’t want to assume this is a new ban based on the error message alone.
Please first make sure you’re signed into the correct EA Account when checking Penalty History.
You can also review the official account action guidance here:
Check and appeal EA Account locks, bans, and suspensions
If the restriction is still there but no active penalty appears in Penalty History, please use the Contact Us option at the bottom of the guide to reach our Support team so they can check the account status more closely. If you don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
Unfortunately, we’re not able to view account-level restriction details or enforcement records through the forums.
I know it’s frustrating to be blocked from the game without a clear explanation, especially when Penalty History doesn’t match what you’re seeing in-game.
