Purchased Content on EA app not Present when Playing on Steam?

On December 04, 2025, I was automatically charged 2,700 JPY (14~15 EUR) via my credit card for the Battle Pass. Although the charge went through—I can see “B 2,700” displayed in the top right of the in-game menu—I have not received any of the Battle Pass content (e.g., weapon unlocks) that has been delivered to my account. In other words, I have paid but received nothing of value in return. I submitted a support request via the EA Web support form, but I have received no response whatsoever.