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xAveerse's avatar
xAveerse
Seasoned Newcomer
1 month ago
Solved

False ban

Hey, I recently purchased Battlefield 6.

I was playing Breakthrough last night and attempted to play online this morning and received an  "Account locked" message along with a 3 day suspension.

I haven't done anything wrong and can't understand why this has happened. I have submitted an appeal.

Doing some research, it seems quite a lot of people have been falsely banned or suspended, so as I am frustrated, I am more so concerned seeing that it has happened to honest players. 

Is there anyone that could aid my case?

Thank you.

  • Hi xAveerse​ 

    Sorry to hear about the suspension, and I understand why this would be both frustrating and concerning.

    Since you’ve already submitted an appeal, the best next step for now is to wait for the outcome of that review. We’re not able to investigate or assist with account actions directly here on the forums.

    If you disagree with the result once you receive it, you can also try submitting another appeal request through this webform and include as much detail as possible.

    You may also find these articles helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Account Help Hub

    Thanks for your patience.

9 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi xAveerse​ 

    Sorry to hear about the suspension, and I understand why this would be both frustrating and concerning.

    Since you’ve already submitted an appeal, the best next step for now is to wait for the outcome of that review. We’re not able to investigate or assist with account actions directly here on the forums.

    If you disagree with the result once you receive it, you can also try submitting another appeal request through this webform and include as much detail as possible.

    You may also find these articles helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Account Help Hub

    Thanks for your patience.

  • xAveerse's avatar
    xAveerse
    Seasoned Newcomer
    1 month ago

    Thank you for your response.

    It is a mistake, because I in any means haven't done anything to deserve this- but innocent players shouldn't be receiving such ridiculous suspensions or bans when there are actual cheaters running around freely. Disappointing, hopefully this gets fixed as soon as possible.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    I understand why you feel that way, and I’m sorry this has been such a frustrating experience.

    I hope you receive an outcome soon and can get back into BF6 and enjoy the game again as soon as possible.

    Thanks for sharing your perspective.

  • Ive seen maybe 1 or 2 out of a dozen that have come in here for being banned had it over turned.

    Usually they cry kick and scream then never return when they realise they have been caught, everyone cries innocent tbh

    but hopefully you get the answer you require.

    What is your system like and your stats ?

  • sorry to be the bearer of bad news but i've been banned for no reason since november and i still can't get myself unbanned, literally played 3 rounds pf redsec and some compaign without chat or anything ,can't even refund since i played the game more than 2 hours (2h15min...) but good luck anyways

  • BarbaRevampd's avatar
    BarbaRevampd
    New Rookie
    26 days ago

    i appealed more times than i can count till i wa hit with this.
    imagine not being able to appeal your false ban....
    i think it's best to move on , never bying an ea game ever again and as you can see a lot of people got falsely banned. i know someone that got banned for only playing campaign lol. 
    there's no TOS so i wouldn't bother if i were you.

     

  • Hello,

    This is a bit of a rant/complaint. Straight up I have submitted 3 appeals. The 1000 character limit is a bit of a pain.

    I am a 64 year old guy that games just to game and enjoy my time with the ones I game with. My self my grandkids and some online buddies all play together. We play MW ll, Call of Duty, Delta Force, Hell Let Loose, Arc Raiders etc... I Every one of these games has there own anti cheats so why am I able to play these? There is no incentive for me to cheat. What does any company believe I would gain by cheating? I am just a guy that enjoys games and getting my mind off of the daily grind. In all the years I have been gaming, I have never been banned from any other game except BF6. 

    Recently, May 24 2026 received a permanent ban on both my Xbox and pc accounts. Below is the reasoning. 

    The reason provided was

    We observed Gameplay enhancement in Battlefield 6. This means using unauthorized methods to enhance in-game performance by removing gameplay constraints or improving in-game abilities (e.g. weapon, movement, or item enhancement

    I had not actively played Battlefield 6 for some time prior to the ban. The only activity involving the game was updating it on my Xbox Series X and PC while updating several games in my libraries. I did not launch Battlefield 6 or participate in any matches.

    Approximately a week later, some friends invited me to play Battlefield 6. When I logged in on my PC, I discovered that I was banned. I then tried to use my Xbox X both my Xbox and PC accounts had been permanently banned. So they just ban all systems as in guilty by association? If I was cheating or exploiting where is the proof it was on both systems?

    I have never used cheats, exploits, or unauthorized software. I am not techie enough to use these types of software. If I have a PC problem, it goes back to Micro Centers cause if I try to fix it then disaster strikes.

    Is there truth to the fact that some 3rd party apps can cause false positives? Some of the ones I see listed online are on my PC.

  • Zaxoro3's avatar
    Zaxoro3
    Seasoned Adventurer
    21 hours ago

    I have some supposedly "bad" programs on my PC and can still play. 
    There are too many who come to discussion boards and say that they didn't do anything. If it hits me one time, maybe i can understand your frustration but right now it seems more that they caught you guys using programs to improve your gameplay illegaly.  

    Play the game as intended and you won't get banned?! 

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