Forum Discussion

New Novice

22 days ago

Solved

False ban

Hey, I recently purchased Battlefield 6.

I was playing Breakthrough last night and attempted to play online this morning and received an "Account locked" message along with a 3 day suspension.

I haven't done anything wrong and can't understand why this has happened. I have submitted an appeal.

Doing some research, it seems quite a lot of people have been falsely banned or suspended, so as I am frustrated, I am more so concerned seeing that it has happened to honest players.

Is there anyone that could aid my case?

Thank you.

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EA_Salmon
22 days ago
Hi xAveerse

Sorry to hear about the suspension, and I understand why this would be both frustrating and concerning.

Since you’ve already submitted an appeal, the best next step for now is to wait for the outcome of that review. We’re not able to investigate or assist with account actions directly here on the forums.

If you disagree with the result once you receive it, you can also try submitting another appeal request through this webform and include as much detail as possible.

You may also find these articles helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

Thanks for your patience.

7 Replies

EA_Salmon
Community Manager
22 days ago
Hi xAveerse

Sorry to hear about the suspension, and I understand why this would be both frustrating and concerning.

Since you’ve already submitted an appeal, the best next step for now is to wait for the outcome of that review. We’re not able to investigate or assist with account actions directly here on the forums.

If you disagree with the result once you receive it, you can also try submitting another appeal request through this webform and include as much detail as possible.

You may also find these articles helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

Thanks for your patience.
xAveerse
New Novice
22 days ago
Thank you for your response.
It is a mistake, because I in any means haven't done anything to deserve this- but innocent players shouldn't be receiving such ridiculous suspensions or bans when there are actual cheaters running around freely. Disappointing, hopefully this gets fixed as soon as possible.
EA_Salmon
Community Manager
22 days ago
I understand why you feel that way, and I’m sorry this has been such a frustrating experience.

I hope you receive an outcome soon and can get back into BF6 and enjoy the game again as soon as possible.

Thanks for sharing your perspective.
Hudson1531
Seasoned Ace
22 days ago
Ive seen maybe 1 or 2 out of a dozen that have come in here for being banned had it over turned.

Usually they cry kick and scream then never return when they realise they have been caught, everyone cries innocent tbh

but hopefully you get the answer you require.

What is your system like and your stats ?
BarbaRevampd
New Rookie
22 days ago
sorry to be the bearer of bad news but i've been banned for no reason since november and i still can't get myself unbanned, literally played 3 rounds pf redsec and some compaign without chat or anything ,can't even refund since i played the game more than 2 hours (2h15min...) but good luck anyways
EA_Salmon
Community Manager
18 days ago
Hi BarbaRevampd ,

Thanks for sharing your experience.

Have you tried submitting another appeal since then?
BarbaRevampd
New Rookie
1 day ago
i appealed more times than i can count till i wa hit with this.
imagine not being able to appeal your false ban....
i think it's best to move on , never bying an ea game ever again and as you can see a lot of people got falsely banned. i know someone that got banned for only playing campaign lol.
there's no TOS so i wouldn't bother if i were you.