purchasing problem with no actual customer service

Did the payment showed up in your monthly bank account statement?

sometimes, you get the message that it was paid, only for it to show up you never paid for it in the monthly bill (I had that a couple of times with Amazon)

There could be several reasons why it failed, like VPNs or other, but maybe you could try paying for it via other devices or storefronts, like using Steam instead of the EA App for PC

The payment showed up, and I paid it off. When I requested a refund, EA processed it the same day which clearly shows they received the money. Despite that, I’m still stuck without access to the game.
I don’t want to try purchasing from different stores because EA’s pricing is 10% cheaper, and I specifically want the perks included with the Battlefield 2042 Game Pass. That’s why I’ve been trying to resolve this directly through EA.
But after multiple attempts, I’m left with no game, no resolution, and no way to reach anyone who can actually fix the issue. It’s unacceptable that customer service reps have no access to escalate or resolve anything, even when the payment has clearly gone through.

I pre-ordered BF6 from GameStop and it says my order will be processed once the game is released. My order still says in progress.

Have to find out where the issue lies. Is it via EA app (desktop) or via EA account on your web browser? IN my case it's the browser

Like I can't order on my EA account using chrome or edge, it gives some weird error. But when I do it through EA app, it happily goes through and shows in my EA app list of games (can be minutes or hours / I got their command n conquer stuff and jedi games). I preordered during the beta, and it has a BF 6 place holder but its grayed out and says coming soon unlocks in 26 days (but it took days after order to show up in EA app). Then it still has the BF 6 open beta, also grayed and The red " The beta has expired. "

Then after week  games bought in / show on the EA app, shows up in EA account in my browser, BF 6 hasn't showed up there (yet), but the beta finally has. Since purchasing works on EA app, I didn't bother to trouble shoot the browser side of why purchasing is erroring out (its kinda hell sometimes since apps running on browsers aren't as uniform as they used to / should be, and I 'd rather be in BF 2042 getting cosmetic work done) . If you used the browser only, it may not show up until opening day. 

If you are going through EA account on the app, it could be a it could be a problem with your EA client / pp, you can try reinstalling it and if that fails, do a full app removal from Windows (like revo uninstaller or registry clean of the EA app, if you're not sure how to do that, contact your friendly neighborhood IT man / woman), then reinstall it.

Also try diff payment methods. My friend orders online all the time and he likes to use his AMEX card but some places don't like it but if he visa or master cards it, paypal or venmo is listed those work.

Calling EA app technical support if having issues despite a clean install (and if you are using some old OS like Win 7, or old browser like NN or IE, that could be it and you may have to get current) as the customer service people are reading off a script / can only give general advice

You can use epic or steam apps to purchase it (you check if epic links with your EA account, steam does, my bf (boyfriend, not battlefield) linked his EA acct with his steam.

No matter what used(browser and app)it didn't go through. Eventually i gave up and purchased it via steam but although my account is linked i do not see how can i access to free pass perks in battlefield 2042 for battlefield 6. It is very bad and weird that they didn't solve issue and nobody could have solve it from customer service. Basically they don't care otherwise like normal companies i would flagged then referred to a manager and the problem would have solved but no that's cost to much for EA. Let's just put customer service in India for cheap with no access to them to actually solve customers problem. Who cares .only  stock price and profit matters