Roll back bot abusers or allow it for everyone.

I can't get anything but bot servers and people using exploits.  I just want to play in a normal game again.  I'm an average to below average player that just likes to play the game.  A week and a half ago, things were fine.  Now no matter what I try, nothing changes.  I chatted with EA and they told me it was an isolated incident.  How?  You can't be serious.  We dropped money for this and there isn't any assistance in sight.  So unfortunate.  That is putting it mildly.