I get muting/blocking is an option (and I did that) but the point is EA's Positive Play Charter and User Agreement Section 6 explicitly ban harassing, abusive, sexually explicit content in chat, no exceptions for 'it's just a game'. If they make the rules, they should enforce them, not leave it to players to self-moderate. Real-world sexual harassment doesn't get dismissed with 'just walk away', and neither should in game equivalents. Dismissing it like this is why the community feels unsafe for some players.
This isn't just about the points I make; it's about the hypocrisy and potential limits that a user can hit due to biased decision-making. If moderation depends on 'mood' or backlog, then it's random and unfair, NOT real enforcement. If I emailed EA support, posted this on their forums about moderation, or said the same words directly to an EA employee/moderator, I'd likely be banned or sanctioned instantly for 'abusive/harassing' content (as per their own rules on forums and User Agreement). Yet players are supposed to accept this kind of sexual degradation from the in-game chat? Why should users tolerate behaviour that EA itself won't accept when directed at them?
EA's Positive Play Charter (the main document outlining their community guidelines), repeatedly emphasizes creating a positive, fun, fair and safe gaming environment for all players. It is their Slogan.
This isn't isolated - it's systemic inconsistency. EA prioritizes easy AI wins (slurs, cheats) for PR/transparency stats, but manual reviews for nuanced harassment (my case) are under-resourced, slow, or lenient.