Why does a chat violation result in a full EA account suspension?
I understand that inappropriate language should be moderated and that players should be held accountable for breaking the rules.
My concern is not that I received a punishment. My concern is the scale of the punishment compared to the offense.
A single chat violation in Battlefield 6 resulted in a 7-day suspension applied to my entire EA account.
This meant losing access to online features, social features, and time on paid Battlefield Pro Season 3 content.
What concerns me most is EA's communication regarding suspensions.
EA states that suspended players can still play many EA games offline in single-player mode. The EA App also states that players can still play their purchased games.
However, Battlefield 6 requires a connection to EA Online Services before the player can even reach the menu where Single Player can be selected.
As a result, the game becomes completely inaccessible despite being a purchased game with single-player content.
I also appealed the suspension multiple times, but received near-identical responses that did not address the loss of paid content, the account-wide impact of the suspension, or the contradiction between EA's messaging and the actual behavior of the game.
This raises a simple question:
Why are chat violations punished with full account-wide suspensions instead of warnings, chat restrictions, or communication bans?
Do other players believe the current system is proportionate, or should EA reconsider how these penalties are applied?
