Re: Battlefield 6 Account Restricted - Platform Entitlement Bug?

Hi there. If your account was banned, you'll need to submit a dispute. ToS will investigate your account to see if the ban was given in error. You can find instructions for this in the article here. Thanks!

Hi Aljo I have no penaties never been banned never broken the rules just been given the error message can play fine on the Xbox but not on the pc can't even use redsec for free

I am having the same issue. Submitted a support ticket 3 days ago and nothing

You could try using our port forwarding guide here. That may help.

it seems like a few of us are Yo EA your happy to take our money what about the support???? or has that been left to AI??

I have done the required ports mate all still the same I have tried removing fortnite because it says easy cheat interferes with B6 removed deamon tools because that interferes with it and still get the same error I have secure boot enabled TPS 2.0 HVCI enabled and VBS enabled nothing works 

anyone???????? EA?????

Can you get me a screenshot of the error message you're seeing?

Of course mate here you go

Thank you. As a test, can you try connecting using a mobile hotspot and let me know if that works or not?

Tried LAN, Wi-fi and mobile hotspot same errors occur? I play battlefield 2042 no problems.

I don't see why that would make a difference surely putting it on a mobile hotspot would increase the chances of getting banned because I'm logging on from a different IP to what I normally do? 

This is definatly something on EA's end I have no problems with any other games?

Are you playing through Steam or the EA App? If you're on Steam, is your Steam ID different than your EA ID? If so, you could try renaming your Steam ID so it matches the EA ID. I've heard of others with a similar issue.

I'm getting this error as well and it seems there are multiple others posts about this in the forums. I contacted support and they said they are working on a fix but had no ETA. 

I downloaded it via the EA App and it was working fine then just started happening after I decided to install it on my xbox as well

Me as well I am level 53 on ps5 but got a new gamming pc with my steam and psn account linked through the EA app and I'm left in the dark. I've started 5 cases and had it escalated to an account manager and still nothing.

has anyone from EA looked at this? I still have the problem I had from the start?????? I have left it some time to see what happens I am confused

I don't know what else could be causing this. Try opening a case with an advisor so they can check your account for any issues. That can be done by hitting the 'Contact us' button at the bottom of this page.

I have submitted yet another ticket and still no contact please EA give me a solution its gotta be something on your end ive tried everything even the free play trial dos not work but i put xbox on and its fine??

Did you get a case number? I just want to make sure your case was submitted.