Forum Discussion

New Traveler

1 month ago

Solved

BF6 crashes and causes the monitor to lose signal.

When I play BF6, the game crashes and the monitor loses signal; I can't recover the display from Windows because nothing is visible, so I have to restart the PC. This has been happening since the las...

Rider18k
6 days ago
EA_LunardustCat
I found the solution: I had to lower the voltages on my graphics card. For some reason, all my EA games started crashing—the same crash I mentioned earlier—so I undervolted the card. I suspect my 850W power supply couldn't handle the high voltage spikes from BF6. What’s strange, though, is that I was also getting this error in FC 25, even though it wasn't happening two months ago. Could the anti-cheat software have something to do with the voltages? The good news is that the problem is now resolved.

Rider18k

New Traveler

1 month ago

EA_LunardustCat hola

I did everything mentioned in your comment, but the crash keeps happening. It can occur at any point during the game—sometimes after 10 or 20 minutes. Occasionally, the game closes without a crash notification and the screen loses signal; I realized this because nothing showed up in the error logs, and the BF6 error log didn't record anything either. The last time I tried, I capped the frame rate at 60 fps, and this error popped up when I was about to start a match.

Something weird happened—there was a system error when I launched the game, but BF6 kept running normally.

Here is the dxdiag.

I've also noticed that when I set the game to 60 fps, this error appears sooner—almost as soon as the match starts—and also when I activate the Steam overlay.

I hope you can help me solve this problem.

DxDiag.txt122 KB

Rider18k

New Traveler

1 month ago

last crash :

https://drive.google.com/file/d/17tsppGYMBAYQUAUbtM3Ur0MgfsB66V8R/view?usp=sharing

EA_LunardustCat
Community Manager
1 month ago
Thanks for the update. I’m sorry the crashes are still happening.

Your DxDiag shows two settings worth checking next: a loaded SuperDisplay virtual display adapter and enabled hardware-accelerated GPU scheduling. Neither is confirmed as the cause, but testing them separately may help narrow this down.

1. Temporarily disable SuperDisplay

Close SuperDisplay and disconnect any device used with it as an additional display. Then open Device Manager > Display adapters, right-click SuperDisplay Virtual Adapter, and select Disable device. Leave your NVIDIA GeForce RTX 3090 enabled.

Restart your PC and test BF6. If there is no improvement, re-enable the adapter before moving to the next test.

2. Temporarily turn off hardware-accelerated GPU scheduling

Open Settings > System > Display > Graphics and look for Hardware-accelerated GPU scheduling. Depending on your Windows version, it may be under the default or advanced graphics settings.

Turn it off, restart your PC, and test again. If it makes no difference, you can turn it back on.

3. Test with a clean boot

Please try one change at a time and let us know whether either changes the behaviour.
- Rider18k
  New Traveler
  27 days ago
  hola EA_LunardustCat
  Unfortunately, none of the mentioned options solved the problem. I suspect that the BF6 shaders are what’s causing these crashes; when I clear the Windows DirectX cache, I’m able to play 2 or 3 full matches, but after that, the game starts crashing and losing the signal. Is there some Windows feature that might be triggering these crashes in connection with the BF6 shaders?
  - EA_LunardustCat
    Community Manager
    17 days ago
    In that case, there are a few more shader- and GPU-related tests you could try.
    
    Adjust or reset the Shader Cache Size
    
    NVIDIA GPUs: Open NVIDIA Control Panel > Manage 3D settings > Shader Cache Size.
    
    Try changing it from Driver Default to 10 GB or 100 GB.
    
    As a temporary test, you could also set it to Disabled to see whether reading from the cache is involved. Keep in mind that maps may take longer to load while shaders are rebuilt.
    
    Disable PCIe Link State Power Management
    
    Search Windows for Edit power plan > Change advanced power settings.
    
    Expand PCI Express > Link State Power Management and set it to Off.
    
    Disable Windows Fast Startup
    
    Go to Control Panel > Power Options > Choose what the power buttons do.
    
    Disable Turn on fast startup, then fully shut down and restart the PC.
    
    Clear the available shader cache folders
    
    Clear the Battlefield cache folders you have available, along with the NVIDIA/AMD shader cache folders such as DXCache, GLCache, or NV_Cache.
    
    After launching the game again, allow any shader compilation shown in-game to finish before starting matchmaking.
    
    Test without frame-generation or latency-related features
    
    Temporarily disable DLSS Frame Generation, Future Frame Rendering, and NVIDIA Reflex / AMD Anti-Lag.
    
    You could also try using a frame rate limit while testing.
    
    Thanks!