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Raincap's avatar
Raincap
Newcomer
10 hours ago

Black screen when joining a match

I'm based in UAE and this issue just started today, the game logs in normally after finding a match the game freezes on a black screen with just background audio. no idea what's causing it. tried multiple things such as updating Windows and GPU, removing any VPN, using game default settings, repairing Javelin anti cheat software, verifying files integrity, re-installing the game but nothing solved the issue. managed to get a way around it by using a VPN. still sucks can't play on my region with low ping. if anyone from EA could see this or anybody who might have a solution other than VPN that would be awesome.

crashing
freezing
launching
login issue
pc
steam

14 Replies

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  • CAPTAIN_Numan's avatar
    CAPTAIN_Numan
    Newcomer
    9 hours ago

    Same issue on Ps5 in Dubai starting this morning have tried all available possibilities to fix it based on the suggested trouble shoot. 

  • RNM114646570's avatar
    RNM114646570
    Seasoned Newcomer
    9 hours ago

    Having the exact same issue here. Based in UAE, playing on PS5.

    The persistent server I have on Portal seems to be working fine, but any attempt to join a multiplayer match is met with a black screen, background audio, and then cut to the welcome screen after a bit. 

    A lot of other console players facing the same issue, across Xbox as well. Console players aren't even able to use a VPN to fix the problem :( 

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