I just started having an issue with my game on PC. It starts to load. Runs the anticheat, closes that box then another black box comes up and EA opens.....the game doesn't load. It's crashing before it will open. I've run through troubleshooting. Uninstalled the game and reinstalled, as well and EA and it is persisting. How can I play the game. I literally.played last night, no updates today and it won't load.
I am running AMD. Right after the issue happened the first time I updated the software and installed drivers and the issue persists. I will have to get the event log later
Community ManagerSorry to hear you're running into this.
Could you confirm whether you’re using an AMD GPU? If so, please update the AMD Adrenalin software
Once that is installed, can you do a clean install of the AMD Graphics drivers?
If you need any assistance with the clean install, follow the steps on their link here: AMD Cleanup Utility.
Please also check the Windows Event Viewer to see if there are any related logs from when the issue happened. If possible, please share your DxDiag report as well so we can better understand your system setup. Thanks.
