Community Manager
I pre-ordered the Phantom edition and I ran into this problem as many other players:
[BFComms] Installation of Battlefield 6 Content Pack issue - Update 2 | EA Forums - 12736812
After searching the forums, I found a temporary solution: connecting to the servers through Portal. It helped, but it's still a workaround, not a full-fledged multiplayer experience.
Yesterday, the problem was resolved, and I was finally able to play multiplayer normally. But the experience was already ruined. After paying $100 for a game, you expect a normal launch and a full experience. But the damage had already been done.
EA later announced that everyone who encountered this issue would receive compensation in the form of XP boosters and a free season pass this weekend.
https://x.com/Battlefield/status/1976804746674815031
The weekend ends today, but I still haven't received anything. I'd suggest it's because I was able to play Portal for a couple of hours, but that's unfair in any case, since the game didn't launch properly in the first place. And I fit the criteria for those affected by this bug at launch.
I contacted support, five people in total. None of them were able to resolve the issue, and they weren't even aware of EA's statement ("wonderful" support). One of them suggested opening a thread about the issue on the forum, which is exactly what I'm doing.
If anyone else is experiencing the issue of missing boosters and season pass, please post in this thread so that company representatives can look into it.
CM edit: there is no need to call for a boycott of any kind, as per forum guidelines.
You can also duplicate your answers on Reddit, one of the users opened a similar topic there:
https://www.reddit.com/r/Battlefield6/comments/1o5w1sj/compensation_is_not_for_all_affected_people/
And tank this post on X so that more people will see the problem and not buy the game:
https://x.com/Battlefield/status/1978156393409520006
Otherwise, the greedy and indifferent corporation will continue to ignore its customers and pretend that nothing happened.
Got reply "After reviewing your account and the current eligibility criteria, I regret to inform you that we’re unable to offer compensation in this case. Compensation items, such as XP boosts or Battle Pass access, are granted automatically to accounts identified as affected based on specific login and activity data during the impacted period." Not happy with EA is very light way to say it. Probably worth to make video with experience of apparently "not affected" player.
How did you contact them? I've been trying to find a way to do so too but I don't even know how...
through https://help.ea.com/en/customer-care/ I chose "Find missing content" as issue and go from there
That's just wrong. All the players who pre-ordered through EA app were affected and should be compensated. Even if you could play on some custom portal servers, most of what you paid for didn't work (you couldn't even play on all portal servers, only a few worked). And even checking login activity isn't correct because a lot of people didn't log in because they read about the issue and waited for it to be fixed. They were affected as well even though there's no login data to verify that. So yeah, we should demand that all the EA app players be compensated.
Who did you get this answer from? Who did you contact? Because they couldn't or wouldn't even check my account at support.
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