Forum Discussion

MurderOne1986

New Traveler

1 month ago

Solved

@EA_Alijo Requested report: PC hard freezes since Season 3, returned in Season 4

Hello @EA_Alijo As requested, I am opening a new thread and attaching my current DxDiag report together with the only crash dump (.dmp) that I was able to obtain during the original investigation. ...

DxDiag.txt65 KB

060926-9921-01.zip284 KB

crashing

ea app

freezing

MurderOne1986
13 days ago

Hi EA_Aljo ,
Sorry for disappearing over the last few weeks and not reporting back sooner.
Eventually, I reached a point where I simply ran out of troubleshooting ideas and decided to stop testing for a while. Since I was already planning to do my usual full PC cleanup (both hardware and software), I decided to wait until then instead of continuing to change drivers and settings over and over again.
I took the opportunity to perform a completely clean installation of Windows 11 (All the issues I reported occurred while I was running Windows 10) and started again from scratch.
So far, the results have been encouraging. I've managed to play a lot of long sessions without any freezes, crashes, or hard resets. Obviously, that's still not enough to declare victory, so I'll continue testing throughout this coming days before I can confidently say the issue is gone, but I'm very optimistic now tbh.
Unfortunately, nobody is going to give me back all the weekly bonus points I missed while troubleshooting this problem 😄, but I'll do my best to finish the Battle Pass, or at least play enough to complete as much as I can before Wardogs' Early Access arrives.
I also wanted to thank you for all the time you spent trying to help me. I really do appreciate it. Even though we didn't find the root cause, your suggestions helped rule out a lot of possibilities and gave me a structured way to troubleshoot the issue.
I'll continue testing over the next few days, and if anything changes, good or bad, I'll make sure to report back here.
Thanks again!

EA_Aljo

Community Manager

1 month ago

Hi there. Thanks for reaching out. Here's what I would suggest:

Perform a clean uninstall of BF6. Make sure you delete all installation folders. If there is a BF6 folder in Documents, delete that too. Then, reinstall. Let the shader compilation finish completely before entering a match.
Delete the BF6 shader cache
Clear the EA App cache. Hit Menu > Help > App Recover > Clear Cache. Restart your PC after this and launch the game again.
Try disconnecting your USB headset and just use the regular speakers
Disable these AMD features temporarily:
- Radeon Anti-Lag
- Radeon Chill
- Radeon Boost
- Radeon Image Sharpening
- Enhanced Sync
- Frame Generation
- Radeon Overlay
- AMD Fluid Motion Frames (if available)
- Radeon recording/replay features
Disable overlays and background software:
- Steam Overlay
- Discord Overlay
- Xbox Game Bar
- MSI Afterburner
- RTSS
- OBS
- Overwolf
- Wallpaper Engine
- RGB software
- Hardware monitoring tools
Disable all overclocking
- CPU
- GPU
- RAM (if possible, test once without EXPO/XMP)
- PBO/Curve Optimizer
Try capping the frame rate to 120, 90 or 60 FPS
Disable HDR as a test
If Hardware Accelerated GPU Scheduling is enabled, disable it as a test
Disconnect any USB devices you don't need for BF6. Rocksmith USB adapter, Extra USB hubs, additional peripherals, VR devices. Leave only keyboard, mouse, audio device and network connection
Perform a clean boot and disable all non-Microsoft services. Disable all startup applications also. Then reboot and try BF6 again

Let me know what happens. Thanks!

MurderOne1986

New Traveler

1 month ago

EA_Aljo

Hi Aljo,

Thank you again for your previous reply and for taking the time to provide such a detailed troubleshooting list.

I followed your recommendations exactly and wanted to report the results in chronological order.

Hardware configuration

Before describing the tests, I would like to clarify one important point regarding my system configuration.

Every component in my PC is running completely at stock settings.

I have never overclocked, undervolted, or manually tuned any component, either now or in the past.

This includes:

CPU
GPU
RAM
Motherboard

Everything is running exactly as it came from the manufacturer.

No manual overclock, undervolt, Precision Boost Overdrive (PBO), Curve Optimizer, EXPO/XMP tuning, GPU overclock, or custom voltage settings have ever been applied.

The BIOS also remains at its default stock configuration.

Additionally, this is the only game that has ever produced this behavior on my PC.

The system is otherwise stable during normal desktop use and while playing every other game I own.

Test environment

Windows 10 Pro
AMD Ryzen 7 7800X3D
Radeon RX 7800 XT
AMD Adrenalin driver 26.6.4
Battlefield 6 launched through the EA App

Clean reinstall procedure

Following your instructions, I performed a completely clean reinstall of Battlefield 6.

The steps were:

Uninstalled Battlefield 6 using the EA App.

Deleted the remaining Battlefield 6 installation folder.

Deleted the Battlefield 6 folder from Documents.

Deleted the Battlefield folder from AppData.

Deleted the Battlefield 6 folder inside ProgramData\Frostbite.

Deleted the Battlefield 6 installation data stored under EA Desktop.

Cleared the EA App cache using App Recovery.

Rebooted the PC.

Reinstalled Battlefield 6 through the EA App.

Additional troubleshooting

Following your recommendations, I also:

Disconnected my USB headset before testing.

Kept every other hardware component unchanged.

Left the BIOS completely at stock settings.

Made no hardware or software tuning changes during this test.

First launch

The first launch completed successfully.

Instead of recompiling shaders, the game only displayed a very brief "Verifying" message that lasted less than one second before reaching the main menu.

I then closed the game.

Second launch

I launched the game a second time.

The behavior was identical.

Again, shader verification lasted less than one second and the game reached the main menu normally.

No shader recompilation occurred.

Gameplay test

I then started a solo bot match.

I timed the session from the moment I pressed Start Match.

The system hard-froze after approximately 2 minutes and 32 seconds.

Freeze behavior

The symptoms were exactly as follows:

The entire screen suddenly turned black.

The monitor immediately lost video signal.

Windows played the USB device disconnect sound.

The entire system became completely unresponsive.

I had to perform a manual reboot.

No Blue Screen of Death appeared.

After reboot

Immediately after Windows started again, AMD Software displayed the following message:

"AMD Software requires a compatible driver."

However, Device Manager still showed:

AMD Radeon RX 7800 XT

Driver version 32.0.31021.5001

The driver still appeared to be installed correctly.

Windows Event Viewer

After rebooting, I reviewed Windows Event Viewer.

The relevant entries were:

Kernel-Power (Event ID 41)

EventLog (Event ID 6008)

The Kernel-Power event reported:

BugcheckCode = 0

No BSOD occurred.

Minidumps

I also checked:

C:\Windows\Minidump

No new dump file was generated after the freeze.

Windows Error Reporting

Windows did record an APPCRASH after the reboot.

The crashed process was:

atieclxx.exe

Driver version:

32.0.31021.5001

Exception code:

0xc0000005

This APPCRASH occurred after restarting Windows following the hard freeze.

Result

Unfortunately, following every troubleshooting step exactly as recommended did not resolve the issue.

The hard freeze still occurs exactly as before.

Since I have now completed all of the troubleshooting steps you requested and carefully documented the results, I would really appreciate it if this information could be reviewed, as the issue persists despite following the recommended procedure exactly.

Thank you again for your time and assistance. Best regards!

EA_Aljo
Community Manager
1 month ago
Thanks for trying those suggestions. Have you tried rolling back the AMD GPU driver? If not, perform a clean uninstall and reinstall a previous known stable driver.
- MurderOne1986
  New Traveler
  1 month ago
  Hi EA_Aljo ,
  
  Yes, I have now tested both the latest AMD driver and a previous known stable driver.
  To clarify the driver history:
  
  -I originally tested using AMD Adrenalin 25.9.1.
  
  -I then performed a clean installation of AMD Adrenalin 26.6.4 and tested Battlefield again.
  
  -After your latest suggestion, I performed another clean uninstall using DDU and reinstalled AMD Adrenalin 25.9.1 once more.
  
  Unfortunately, the behavior is identical on both driver versions.
  The game still hard-freezes after a few minutes of gameplay, requiring a manual reboot.
  At this point, I have reproduced the same issue on multiple AMD driver versions, including both the latest available driver and a previously known stable driver.
  Is there anything else you would recommend testing, or would it be possible to have this forwarded to the engineering team for further investigation?
  
  Thank you again for your help.
  - EA_Aljo
    Community Manager
    1 month ago
    Can you get me a current DxDiag? I'll go over that and make some suggestions. Thanks!