ERROR CODE 1:86001S:89001S:9C:-13561655840 on Xbox

Thank you for responding. I have placed a ticket into support and have not heard back. Could you provide a link to the chat that you use. I am not seeing a link for chat. Thanks again.

Had there been a fix? Got it for my son for Christmas and having the same problem. 

No resolution that I am aware of. I think most folks are hoping it will be fixed in the February update. My gut tells me that this will not be fixed anytime soon because not enough folks are opening support tickets to raise this issue up.

I contacted support again today via chat since I have not heard back from them at all on this issue.

Here is EA's Chat Support response to this issue:

Error code 1:86001S:89001S:9C:-13561655840 in Battlefield 6 (BF6) is a known issue that primarily affects Xbox teen and child accounts following recent game updates. This error is an authentication failure specifically related to how EA's servers verify licenses for underage profiles, which is why your adult accounts work on the same network and console.

While EA has not yet released a universal patch, the community has identified several workarounds:

Change EA Account Authentication (Most Successful): Log into the teen's EA account on a web browser and enable Two-Factor Authentication (2FA). Some users report that after enabling 2FA, the game will prompt for a manual identity confirmation via email/phone upon launch, which bypasses the error loop.

Clear Local Save Data:

• Highlight the BF6 tile on the Xbox dashboard and press the Menu button.
• Select Manage game and add-ons > Saved data.
• Delete the file with the gamertag (select "Delete from console")

 

Update License via Microsoft Store: Manually check the Microsoft Store on the console for any small "license" or "add-on" updates for Battlefield 6 that may not have triggered automatically.

Please try these steps it will help you to resolve your issue if you still face same problem then you can get back to us, we will be happy to help you.

I doubt any of these troubleshooting steps will work for any of you reading this post. I have tried most of these steps which I have found in other forums, but I figured I would post to keep folks updated.

any more updates. I just got the game and stupidly did the right parent thing and created my kid an account. Now all we get is this error message - 

0:89001S:9C - 13561655840

Or if he gets past this it says he's number 2400 in the queue.

Here's what I got from support. Neither way has helped. Why do they make these things so difficult when you try to do right and setup your kids their own accounts. 

• The error code 0:89001S:9C - 13561655840 (often appearing with a 1:86001S prefix) is a known authentication failure in Battlefield 6 that specifically affects child and teen accounts on consoles like Xbox and PlayStation. This occurs because EA’s servers struggle to verify licenses for underage profiles, even if parental permissions are set to "allow".

The most successful workaround is to manually trigger a fresh identity confirmation: Log into the stepson’s EA account using a web browser (not the console) at the EA Account portal. Navigate to Security and enable Two-Factor Authentication (2FA). Relaunch the game on the console. It should now prompt for a manual login or verification code, which often bypasses the error loop.

OR

If the 2FA fix does not work, try clearing local data to force a fresh handshake with the server: For Xbox: Highlight the Battlefield 6 tile on the dashboard and press Menu. Select Manage game and add-ons > Saved data. Select the file with the gamertag and choose Delete from console (this will not delete game progress stored in the cloud).

At this point I had EA unlink his xbox account, which you can only do from support. 

I think, it has something to do with creating his EA account thru the xbox and 'allowing' it with his mothers email address. It doesn't really create him an EA account that I could figure how to logon online.

I'm going to try starting over, creating an EA account for him from my laptop/web browser, then link his xbox account to that. Than try to login on the Xbox. 

well I don't think theyre going to fix it bc I've been waiting for like nearly a year and nothing happened to fix this I think its age restrictions.