ERROR CODE 1:86001S:89001S:9C:-13561655840

Exact situation here.

The game launches fine for me, but my son received this error and cannot play Battlefield 6.

I did note I needed to select a tick box accepting marketing emails from EA when launching the game for this first time on his console when logged in as myself. This tick box isn't appearing for my son so I guess this has something to do with the way EA children's accounts work which is the unlimited cause of this issue.

I hope EA fix soon as he is devastated not being able to play alongside me.

Same problem here with my son. I can login fine, but he gets the 1:86001S:89001S:9C:-13561655840 error.

It sounds like it'll be to do with a child's account not being linked to a "full fat" EA account with with a true email behind it rather than the @anonymous.ea.com nonsense. Coincidently, that it making linking his account with associated progression to the Steam version also impossible, which is frustrating, but not as frustrating as him being locked out of the Xbox version for days on end now.

Ha'way EA, get it sorted man.

Any one have any new info or updates? I have contacted EA support chat three different times, and unfortunately get three different answers. Really seems like no one at EA knows what is going on. 

I did notice when I first launched Season 1 on my sons console under my account, it asked me to confirm a tick box to enable marketing emails (or something along them lines). As child EA accounts are not linked to a true email address, my gut says this is where and why the game craps out when a child account launches it. If It is this (or something similar) it's just a case of getting EA to acknowledge it and patch it - the more of us who submit support tickets the better.

But the question is: where can we escalate this properly? This situation is unacceptable, and the solution can’t be to create new accounts for our kids. EA really needs to fix this. There were no issues like this with 2042.

SOLVED!  Hello.. I had the exact same issue... all I had to do was go into the Xbox settings (not the game) and verify my age on my account settings with a quick scan of my face from a QR code.  Took less than 10 seconds.   All fixed, all done.    (I'm 46).

Does anyone have an update or resolution to this issue? I think I just need to start requesting a refund. Ill set my son up with his own Xbox live account and repurchase the game under his new account.

Can you be more specific with the steps you took to correct this issue so that others cam follow exactly what you did? Thank you so much for posting this. I will be sure to pass it along to the other threads if it works.

Of course.

On the Xbox itself, I went to "Settings", then "Account", then "Verify your Age".... and it provided me a QR code to scan.  Once I clicked the new link from the QR code, it allowed me to scan my face right there and then.  Then within 10 seconds it verified I was 'over 18' and I just restarted the game and the error was gone.  Was a very simple process.  Hope this helps!

If this does not work for you or you are using a different platform then try going to the EA website and logging in... I imagine there must be a link there so you can join your Gamertag or Gaming account to it... then look for something that would allow you to confirm your age since this does seem to be the problem.  Any issues, shout me back!