Thank you for contacting EA HELP, my name is Tripti, may I start with your first name please?
(2025/10/30 10:30:54): lewis
Tripti (2025/10/30 10:30:59): Hi lewis, Nice to meet you ! I hope you're doing well today. How can I assist you?
(2025/10/30 10:32:04): Dear Sir/Madam, I am a Battlefield 6 user on the Steam platform. I am submitting this appeal regarding my inability to log into the game (the system displays ‘Your account has been disabled’). I demand immediate resolution of this issue, as it is clearly caused by an error in your system.
Frankly, I no longer care. If EA acknowledges its own fault, please resolve this issue for me immediately.
(2025/10/30 10:32:24): Numerous users have reported similar incidents on the forums.
(2025/10/30 10:32:38): However, my penalty history is blank, indicating no formal ban has been imposed by your organisation. Yet when attempting to play Battlefield 6 via Steam, the system still displays the account as disabled.
This is clearly a system error on your part, not the result of cheating – I have never engaged in any form of cheating. I merely performed updates, logged in, and enabled the Steam overlay feature, only to be banned immediately.
Tripti (2025/10/30 10:33:00): I understand your concern but no worries, I'll try my best to help you with it.
Tripti (2025/10/30 10:33:05): Could you provide me your registered email address.
(2025/10/30 10:33:28): [edit: email address removed]
Tripti (2025/10/30 10:33:43): May I know your steam nickname and email that is linked with your EA account?
(2025/10/30 10:34:27): lewissss9o9zz
Tripti (2025/10/30 10:36:11): Do you have access to this email address?
(2025/10/30 10:36:24): yes
(2025/10/30 10:36:36): my steam address?
(2025/10/30 10:36:42): yes
(2025/10/30 10:37:08): [edit: email address removed]
Tripti (2025/10/30 10:37:15): I have checked your account and found there is ban on your account and to dispute your ban or suspension, you need to follow this link to create a case and send your details to the Terms of Service Team to review your case.
https://help.ea.com/en/help-tools/penalty-history/
(2025/10/30 10:38:24): i dont have a penalty history
(2025/10/30 10:38:29): its blank
Tripti (2025/10/30 10:39:07): Got it
Tripti (2025/10/30 10:39:23): Since you are unable to use the Penalty History tool (e.g., sanction not visible, access issues), I would request you to please proceed via the Connect Flow webform: https://help.ea.com/en/customer-care/.
1. Within the webform, please type and select “Submit an appeal” in the Help Topics field.
2. Please complete the form and clicks Submit.
3. On the solutions page, the select “Email us” under the Contact an Advisor section.
4. This ensures the appeal case is routed directly to the TOS queue for review.
(2025/10/30 10:40:59): It is not that I cannot access the disciplinary records, but rather that I have no ban records whatsoever.
Tripti (2025/10/30 10:41:24): I know you are unable to see the ban
Tripti (2025/10/30 10:41:38): But there is ban on your account
Tripti (2025/10/30 10:41:47): As I can check
Tripti (2025/10/30 10:42:03): That's why I have share you web form
(2025/10/30 10:42:27): In other words, according to your official records, I have never been banned. Perhaps you as customer service personnel can see this, but as a user, I cannot see any ban records whatsoever.
Tripti (2025/10/30 10:43:45): Yes sometimes it happens there might be a soft ban which can be removes
Tripti (2025/10/30 10:44:01): But you have to appeal to the tos team
(2025/10/30 10:44:26): thats all you can do?
(2025/10/30 10:45:36): ok in form,then what type i should write?
(2025/10/30 10:45:41): hello?
Tripti (2025/10/30 10:46:02): You should type that there is ban on your account
Tripti (2025/10/30 10:46:58): And when you are checking then there is no penalty history like whatever the problem you are facing and you are unable to play the games
Tripti (2025/10/30 10:47:05): You can fill all that
(2025/10/30 10:49:47): ok
(2025/10/30 10:51:45): can i email the TOS team?
Tripti (2025/10/30 10:52:26): The form which I have shared you that is the only way to reach out to the tos team
Tripti (2025/10/30 10:52:57): After you dispute for the ban you will get a mail from the tos team'
(2025/10/30 10:53:22): just give the email adress
(2025/10/30 10:53:55): i just fill the form
(2025/10/30 10:54:05): but no email adress
Tripti (2025/10/30 10:54:07): Since you are unable to use the Penalty History tool (e.g., sanction not visible, access issues), I would request you to please proceed via the Connect Flow webform: https://help.ea.com/en/customer-care/.
1. Within the webform, please type and select “Submit an appeal” in the Help Topics field.
2. Please complete the form and clicks Submit.
3. On the solutions page, the select “Email us” under the Contact an Advisor section.
4. This ensures the appeal case is routed directly to the TOS queue for review.
Tripti (2025/10/30 10:54:18): There is no email for tos team
Tripti (2025/10/30 10:54:31): You have to appeal from this form only
Tripti (2025/10/30 10:55:14): And then you have to wait for the reply from tos team
(2025/10/30 10:55:37): i submited
(2025/10/30 10:55:54): but there is no On the solutions page, the select “Email us” under the Contact an Advisor section.
Tripti (2025/10/30 10:57:53): Yes you no need to fill that you just have to fill that form and that will reach to the tos team
(2025/10/30 10:58:58): ok thanks
(2025/10/30 10:59:08): i go check it out later
Tripti (2025/10/30 10:59:26): I know it can be frustating but this is the only way
(2025/10/30 10:59:40): ok
(2025/10/30 10:59:42): tnaks
(2025/10/30 10:59:45): thanks
(2025/10/30 10:59:53): have a good day
