***Lack of Support - Still Can't play the game***

update your motherboard bios, disable rgb software temporarily and any monitoring software like rivatuner/afterburner etc, enable secureboot if not enabled make sure above 4g decoding in your mobo settings is enabled also resizeable bar enabled

The anti-cheat loads, and then the black screen pops up as if it’s going to the splash screen, and then it just shuts the game down and goes back to either the EA app or the Steam app

I have 2-48gb sticks. In the proper slots. 

What's the issue itself? 

The game wont launch entirely? Crashes on Startup? Says you don't have secure boot disabled? 

Tell me about this, Available OS Memory: 98066MB RAM. Do you have 3x32gig or 4x24gig installed? Just find this odd. Is there a possibility you normally have 128gig and you have one either faulty or badly seated? 

Have the same problem as you, cant even describe how stressful it is. Seems like we are being ignored and i dont see anyone else with a big presence talking about it in the community. 

The amount of troubleshooting ive done just for the game to crash everytime it opens is absolutely insane

So, update, just spoke with Chat Support. They were not able to provide any information or support. They said they were the technical support, but each time I had to explain what the issue was and then I would get transferred... 4 times. No one asked for any details about my rig, offered any support tips... just we will send this to the bug team, and they will get to it when they can...

Here is my rig details, please if anyone is using the same components as me, are you having issues?

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System Information
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      Time of this report: 10/13/2025, 14:11:13
             Machine name: Blanked out for security
               Machine Id: Blanked out for security
         Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
                 Language: English (Regional Setting: English)
      System Manufacturer: Micro-Star International Co., Ltd.
             System Model: MS-7E25
                     BIOS: A.80 (type: UEFI)
                Processor: 13th Gen Intel(R) Core(TM) i9-13900K (32 CPUs), ~3.0GHz
                   Memory: 98304MB RAM
      Available OS Memory: 98066MB RAM
                Page File: 22165MB used, 82044MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 144 DPI (150 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.7.5
   Auto Super Res Version: Unknown
       System Mux Support: Mux Support Inactive - Ok
           Mux Target GPU: dGPU
    Mux Incompatible List: 
           DxDiag Version: 10.00.26100.6725 64bit Unicode

---------------
Display Devices
---------------
           Card name: AMD Radeon RX 7900 XTX
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x744C)
            DAC type: Internal DAC(400MHz)
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_1002&DEV_744C&SUBSYS_79011EAE&REV_C8
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 73592 MB
    Dedicated Memory: 24560 MB
       Shared Memory: 49032 MB
        Current Mode: 3840 x 2160 (32 bit) (60Hz)
         HDR Support: Supported
    Display Topology: Extend
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.683594,0.304688), Green(0.244141,0.708984), Blue(0.143555,0.055664), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.000200, Max Luminance = 465.000000, MaxFullFrameLuminance = 276.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: AORUS FO32U2P
          Monitor Id: GBT3215
         Native Mode: 3840 x 2160(p) (59.997Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: AdvancedColorSupported 
      Using DDisplay: Yes
                 WCG: Wcg Supported
   Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_SDR

I am getting close to the return deadline being up, so any support would be appreciated in a timely manner.