Tombstone pack missing and EA's customer service sucks.

I don't know if you have bought the game digital or disk.
For the disk (PS5) I have got a separate code for the tombstone pack.    

I'm having the same issue and just submitted a similar ticket. Provided my proof of purchase receipt, the game was sealed from my retailer, and there was only the Phantom Edition code inside. I did not see a code anywhere for the Tombstone pack, it was one of the big reasons why I wanted to pre-order it as I was a big BF4 campaign fan. Disappointed I have not received it, and there appears there is no other way to get it. I have successfully received all other rewards including the Beta rewards, Road to BF6 and the Twitch drops.

Code was not inside the box I got the code from my retailer in e-mail separate.

I contacted the retailer as I hadn't received any emails, and this was their response:

"the Phantom edition thing is a known issue unfortunately, It's an EA thing not a JB thing, we still don't have an answer from them. It's likely you'll find out before we do."

I don't know why they are talking about the Phantom Edition, I asked about the Tombstone pack?😐😐 Trying for another live chat operator, I even sent them a screenshot of other users who got emailed the code and I didn't. If it was meant to be issued via my retailer, I haven't got it, but they have advised I should've received it from EA??

I purchased a hard copy on Xbox from JB Hi-Fi...th only code included was for the phantom pack. Where was your tombstone code?

Sounds like I'm in the same boat as you, legit I only wanted the Pac skin as BF4 is one of my all time favourites.

My retailer told me they knew nothing about the code...I feel like I'm being gaslit by corporations over video game skin 🥹

Yeah sounds like we're getting similar responses. It's frustrating to say the least...I just want the PAC skin 🥹

My retailer (after missing my code in the first place): 

""Dear Logan,

Thank you for your message.

We're sorry to hear that you didn't receive the pre-order bonus (DLC code).

We see that all pre-order codes are automatically sent by email. It's possible that this email accidentally ends up in your spam or junk mail folder.

To be on the safe side, we're sending your pre-order code repeatedly below:

XXXX-XXXX-XXXX

We hope this helps you.

If you have any further questions, please don't hesitate to contact us.""""

The code works and I got the skin.
Retailer is responsible for it!

How did you get a separate code? I only got the Phantom pack codenfrom gamestop