Community ManagerHi there. We're not able to help with banned accounts over the EA Forums. You'll need to submit another dispute. That can be done by following the instructions here. Thanks!
Hello, thank you for your reply. I tried exactly this procedure and the result is that the support team wrote back to me that the ban is justified and should remain active. I've already written a sharper response in the form of another appeal to this, which I haven't received a reply to yet.
It doesn't seem normal to me that the support team is treating me like a fraudster and refusing to help me as a paying customer, even though they have clear records of my account being stolen for a period of time, during which the hacker managed to get me banned. I was hoping someone would help me with this or at least contact the relevant department that could resolve it.
