Persistent Party Matchmaking Issues on Xbox Series X Anyone Else?

I’m posting this on behalf of a friend who doesn’t have access to the EA forums.

He is playing on an Xbox Series X, and ever since about a week after the BF6 launch, he has consistently had problems playing with friends on both Xbox and PC.

It doesn’t matter whether he is hosting or joining their party. Very often, when they leave a match or finish viewing the end-of-round results, the game prepares to load into the next match. He can hear the audio cue of entering the new map with the squad, but he doesn’t actually load in. Instead, he is stuck watching the UI flicker at the bottom of the screen where the squad icons are, and he gets a “Matchmake” button that just loops endlessly.

When they try starting a match from the main menu, the same thing happens: he hears the game loading into a new match, but stays stuck looking at his character in the lobby, and eventually the lobby UI overlaps with the main menu.

The only “fix” that works about 75% of the time is restarting the game. Sometimes that lets him play one match, other times he can play the entire evening without issues — it seems completely random. None of his friends on Xbox or PC experience this issue, and he doesn’t have similar problems in any other game.

He’s not sure if it’s related, but he also frequently has to restart the game just to equip newly unlocked items in BF6 multiplayer. This applies to every unlock.

He has tried searching online to see if others have the same issue, but hasn’t found anything that matches exactly. He also isn’t sure whether posting here is the best way to report this issue, or if there is another official method.

Any help, guidance, or known solutions would be greatly appreciated — thanks in advance!