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LuckyNonno_74's avatar
LuckyNonno_74
Seasoned Newcomer
1 day ago

PS5 ERROR CODE 0:89001S: 146004S: 14C:-1356 1655840

Since yesterday I continue to get disconnected from BF6 multiplayer games. I have Starlink wired to ps5 but this is a new issue. 

I receive this error: ERROR CODE 0:89001S: 146004S: 14C:-1356 1655840

Tried restoring license changing dns reboot and powered everything multiple times and still receive same error

please help

(cm edit updated title for vis)

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Since the connection troubleshooting steps aren't helping, I recommend contacting your ISP to see if they are noticing any issues. Unfortunately, I'm about to head out for the weekend. I won't be back until Tuesday. We could pick this up then. I'm not aware of any issues with our servers that would cause this and since you're not disconnecting over a mobile hotspot, it seems the issue is with your network equipment/ISP.

  • LuckyNonno_74's avatar
    LuckyNonno_74
    Seasoned Newcomer
    4 hours ago

    Tried new cable and same results. 20 min power cycle of ps5 and router. Disconnected with 21ms latency on casual breakthrough. Then in 1-3 mins connected back in menu.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    I'm not surprised you were kicked being on wireless. But, if the issue were with Starlink, I would think you'd have the same issue being wired. So, it seems that the wired connection is the problem. Do you have another ethernet cable you can try? Also, let's make sure a proper power cycle is done with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know what happens. Thanks!

  • LuckyNonno_74's avatar
    LuckyNonno_74
    Seasoned Newcomer
    7 hours ago

    I was able to make it through 2 games on hotspot without being kicked. I tried wifi connection and made it through one game but then was kicked post game

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    As a test, can you switch your connection to a mobile hotspot? This helps narrow down what's causing this. Let me know if you can connect then.

  • LuckyNonno_74's avatar
    LuckyNonno_74
    Seasoned Newcomer
    23 hours ago

    Only a new issue. Everything is the same and i switched to cloudflare dns. It is nat 2 but it has always been nat2

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey there. Thanks for reaching out. You mention this being a new house. Did this start happening right after moving? Also, are you using the same network equipment (modem/router) that you had previously?

    I'd like you to check your NAT. You can see this in the network settings on your console. It should be Type 2 or Type 1.

    Which DNS did you try? I would suggest the following if you haven't tried this.

    • Primary DNS: 1.1.1.1
    • Secondary DNS: 1.0.0.1

    Google DNS:

    • 8.8.8.8
    • 8.8.4.4


    Is crossplay on? If not, try turning it on and see if that makes a difference.

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