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Jyoosi's avatar
Jyoosi
Seasoned Vanguard
3 months ago
Solved

PSA: Mouse Input is broken in this game (looks similar to bad frame timing)

Mouse input is broken, which ruins an otherwise well optimised game. This looks to be getting confused with poor frame timing in a lot of threads, but controller input is unaffected. For reference...
  • EA_Leeuw's avatar
    18 days ago

    INFO – Marked As Solution For Visibility

    Hi everyone,

    Thanks for sharing your experiences and feedback so far. We understand this issue is especially frustrating when it impacts your ability to play smoothly with a mouse. While we’ve asked for similar information before (here), to move forward and make meaningful progress, it is absolutely essential that you provide detailed and precise information responding to the specific request below. Giving vague comments without concrete details won’t help us troubleshoot, escalate, or investigate effectively.

    If you’re able to, please reply directly to this post by clicking the Reply button on this post. This keeps your info neatly organised and makes it much easier for us (and the studio) to track everything. Please avoid replying to the original post or posting at the bottom of the thread, as this makes it harder for everyone to follow the conversation.

    Here’s what would be super helpful for us to know:

    • Mouse mode (wired or wireless)
    • Mouse polling rate (e.g. 1000Hz)
    • Whether you’re using mouse software (like Razer Synapse)
    • Where your mouse is plugged in (PC, monitor, hub, etc.)
    • Keyboard model and connection type (wired/wireless)
    • Keyboard polling rate
    • Whether you’re using keyboard software
    • Where your keyboard is plugged in
    • Monitor model
    • Full PC specs (CPU, GPU with driver version, RAM)
    • Full Windows OS version (not just "Windows 11")
    • Whether Gsync or VRR is enabled
    • Full screen mode (fullscreen, borderless, windowed)
    • Which platform do you play on (EA app or Steam)
    • Any overlays active during play (Discord, EA app, Nvidia overlay, etc.)
    • CPU and GPU usage percentages while playing
    • Whether the issue improves with a framerate cap (e.g. 125 FPS)


    The more details you can share, the better we can help. We know it’s a lot to ask, but this is the only way we can ensure the right information reaches the team and move things forward.

    Thanks so much for your patience and for helping us out with this. We really appreciate it!

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